topic Issues with a scheduled backup in Firewall and Security Management

Issues with a scheduled backup

varo08 — Wed, 12 Feb 2020 13:47:46 GMT

Hello guys,

I have a customer who is having troubles when the scheduled backup is running. Sometimes it works and sometimes it doesn´t. The partition is around 66% so it is not a /var/log partition problem. As per the sk121212, it might be the TAR version 1.26 who is caussing issues and it suggests to downgrade the version to 1.15.1. The thing is that it does not say how to do it. Can someone knows the proceed to do it? Thank you and regards.

Re: Issues with a scheduled backup

PhoneBoy — Thu, 13 Feb 2020 03:09:05 GMT

Precisely how is this backup being triggered?
By what mechanism?

Re: Issues with a scheduled backup

Wolfgang — Thu, 13 Feb 2020 09:42:31 GMT

Hello varo08,

are you asking about backup of SMS?

Please be aware that there should be no sessions with logged in administrators. The backup does not run in this case, hey are locking the database.

Have a look at the logfiles in /var/log/CPbackup why the backup is failing.

Wolfgang

Re: Issues with a scheduled backup

varo08 — Thu, 13 Feb 2020 15:36:58 GMT

Hello Wolfgang,

Yes it is a Security Managent Server. The backup is running in the morning when no one is log in into the SMS. I have checked the logs that you refered but I no root cause is shown:

Tue Feb 11 02:30:41 2020]: Info: 'generic_backup': Executing <tar -C /lvsnap -zcvf backup_fwsgbt1_11_Feb_2020_02_30.tgz --ignore-failed-read --no-recursion -T /tmp/temp_tar_include_23942.txt1 2>&1>
[Tue Feb 11 02:31:33 2020]: Info: 'generic_backup': Execution Failed. <Exit Code=1>
[Tue Feb 11 02:31:33 2020]: Error: 'change_to_root_dir': Cannot change to directory /var/log/CPbackup/backups
: No such file or directory

[Tue Feb 11 02:31:33 2020]: Cannot complete the backup process due to package compression errors.
[Tue Feb 11 02:31:34 2020]: Info: 'unlock': Removing </var/CPsnapshot/tmp/cpbackup_util_23942.lock> ..
[Tue Feb 11 02:31:34 2020]: Info: 'is_full_lv': Executing <lvs -o snap_percent --noheadings /dev/vg_splat/lv_current_snap 2>/dev/null>
[Tue Feb 11 02:31:34 2020]: Info: 'is_full_lv': /dev/vg_splat/lv_current_snap percent is : 0.04
[Tue Feb 11 02:31:34 2020]: Info: 'is_full_lv': /dev/vg_splat/lv_current_snap is not full
[Tue Feb 11 02:31:34 2020]: Info: 'umount_dir': Executing <mountpoint /lvsnap 2>&1>
[Tue Feb 11 02:31:34 2020]: Info: 'umount_dir': Executing <umount /lvsnap 2>&1>
[Tue Feb 11 02:31:34 2020]: Info: 'umount_dir': unmount /lvsnap succeeded
[Tue Feb 11 02:31:34 2020]: Info: 'remove_snapshot_lv': Executing <lvremove -f /dev/vg_splat/lv_current_snap 2>&1>
[Tue Feb 11 02:31:34 2020]: Info: 'remove_snapshot_lv': remove /dev/vg_splat/lv_current_snap succeeded
[Tue Feb 11 02:31:34 2020]: Backup operation failed.

Thank you

Re: Issues with a scheduled backup

varo08 — Thu, 13 Feb 2020 15:36:18 GMT

Hello PhoneBoy,

It is a scheduled backup configured once a week in the web portal.

Re: Issues with a scheduled backup

PhoneBoy — Thu, 13 Feb 2020 19:47:17 GMT

Ok, so does /var/log/CPbackup/backups exist on your system?

Re: Issues with a scheduled backup

varo08 — Thu, 13 Feb 2020 20:19:16 GMT

It does. This issue happens once in a while, sometimes the backup is created well and sometimes it gives that error.

Re: Issues with a scheduled backup

Pragmatico — Thu, 21 May 2020 08:50:38 GMT

Good Morning:

It's my 1st post in this community.. well, i have same problem like Varo08 with Scheduled Backups. Before yesterday Backup was done without any problem, but yesterday didn't work.

I add an screenshot from logs with the final sentence of the process.

it 's posible to have an issue with compression program but why randomly days works?

Any SK o Recommendation to do?

King Regards.

Re: Issues with a scheduled backup

Jack_Satish — Sun, 21 Dec 2025 04:57:39 GMT

Hi,

For me cpstop;cpstart worked.