topic Failed to obtain shared licenses in Firewall and Security Management

Failed to obtain shared licenses

Freco_Wong — Fri, 20 Nov 2020 17:11:27 GMT

Hello all,

There is a problem to sync between management HA, it is NOT same with sk164999, but anyway I also delete all expired licenses / contract files. The error message is [Failed to obtain shared licenses], could anyone help?

Gaia OS: R80.40 T83

FWM log:

[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] Object sent to slave: cfmgmt-replica
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] CBinResponse::ReadFromBuffer: result code failed1-2147214295
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] CResultHolder::SetResult() result code failed: 1-2147214295 Failed to obtain shared licenses
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] Object received from slave: cfmgmt-replica
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] --> CMaster::OnResponse
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] CMaster::OnResponse: this 10xe29c570
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] .--> CMasterAsyncDoParallel::OnResponse
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] CCmdExecSlaveData::SetResult() result code failed: 1-2147214295 Failed to obtain shared licenses
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] Remaining count = 1
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] ..--> MasterForCertainSlaveDo::OnStateEnd
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] CCmdExecData::IsAllSlavesFailed cfmgmt-replica failed: Failed to obtain shared licenses
[FWM 11028 4016875456]@cfmgmt[20 Oct 15:47:55] All slaves failed

Regards,

Freco

Re: Failed to obtain shared licenses

PhoneBoy — Sun, 22 Nov 2020 04:41:55 GMT

Have you opened a TAC case?

Re: Failed to obtain shared licenses

Freco_Wong — Mon, 22 Mar 2021 03:16:00 GMT

Yes I have, but TAC investigation may not the fastest, so I want to try here, unfortunately, it should new findings and no one knows.

Here is the solution from TAC, and I accepted this is the solution, also performed in production environment, FYI:

Check mgha file, if bytes only "4" that should be file corrupted.

[Expert@cfXXXX:0]# ls -ltr /opt/CPsuite-R80.40/fw1/log/mgha

Sample output:

drwx------ 5 admin root 4096 Dec 7 14:29

Remove the corrupted file in both Primary & Replica Management Servers

Delete "/opt/CPsuite-R80.40/fw1/log/mgha"

Check the Sync status again