topic Re: CPAP-5600 power supply in Firewall and Security Management

CPAP-5600 power supply

dj0Nz — Wed, 11 Nov 2020 14:17:06 GMT

Mates,

just found a bunch of 5600 HPP appliances in a customer network (running R80.40) which show a strange behaviour:

Power supply status reports as "Dummy" ("show sysenv ps"). All of them use two (correctly cabled) power supplies.
ipmi service does not start: starting the service takes unusual long time and ipmitool produces "could not open /dev/ipmi0" and "unable to open sdr for reading" errors.

To make things worse, not all of the appliances behave this way. Some of them show power supplies as expected (up/up). Ipmi does not work on any of them but on all other (6000, 5200) appliances.

Any ideas? Are there any special images to install 5600 appliances?

Cheers,

Michael

Re: CPAP-5600 power supply

G_W_Albrecht — Wed, 11 Nov 2020 14:24:06 GMT

I would contact TAC to look into this...

Re: CPAP-5600 power supply

dj0Nz — Wed, 11 Nov 2020 15:13:23 GMT

Thanks for replying. Actually, I thought so, too. But there was a small chance that this is a known issue and someone pops up with a "just set the chicken blood flag to zero and reboot" message... 8)

Re: CPAP-5600 power supply

G_W_Albrecht — Wed, 11 Nov 2020 16:00:54 GMT

Yes, and sometimes it is just like that - only rather seldom 8). Sounds like RMA...

Re: CPAP-5600 power supply

dj0Nz — Wed, 11 Nov 2020 16:32:47 GMT

Hm. It's not only one but several appliances facing similar issues. I have a strong feeling that RMA would not be the right approach. I'll try with a TAC case.