topic Re: Smart Console R80.30 in Firewall and Security Management

Smart Console R80.30

dappleton — Sat, 20 Jun 2020 19:14:10 GMT

Has anyone upgraded from R80.20 to R80.30 and experienced the inability to log into Smart Console with R80.30? I can log into this when its "Read Only", but every time we attempt to log into the management console or gateway with our regular credentials , the only error the client gives off is "An internal error has occurred" … We have tried this on at least 3 different machines, same result.

Re: Smart Console R80.30

HeikoAnkenbrand — Sun, 21 Jun 2020 08:56:00 GMT

Hi @dappleton

Install the latest R80.30 JHF and install the latest SmartConsole (suitable for the JHF)

sk116380 - Jumbo Hotfix Accumulator for R80.10 (R80_10_jumbo_hf)

If that does not help open a TAC case.

Re: Smart Console R80.30

Tal_Paz-Fridman — Sun, 21 Jun 2020 11:51:10 GMT

Hello,

I will try and help you find what's causing this.

Can you please send the cpm.elg file from the point you start the login process?

It's located in $FWDIR/log

You can just tail it during the login [tail -f $FWDIR/log/cpm.elg] and send the relevant output.

Also please update if installation of the JHF helped.

My email address is tfridman@checkpoint.com

Thank you

Tal