topic Re: No logging from Access Control policy in Firewall and Security Management

No logging from Access Control policy

AlejandroH — Wed, 24 Jun 2020 00:18:21 GMT

R80.40 JHF 48 on GW and Mgmt

Created a policy using inline app/URLF rules. I get logging on all the app/URLF rules but no other rules in the access control policy log. Has anyone seen this behavior before?

Re: No logging from Access Control policy

AlejandroH — Wed, 24 Jun 2020 00:19:21 GMT

Before anyone ask, yes, tracking is set to Log on the rule I want to get logs on.

Re: No logging from Access Control policy

Timothy_Hall — Wed, 24 Jun 2020 17:07:55 GMT

Can you see more than just the APCL/URLF logs if you fire up the old SmartView Tracker (CPlgv.exe) and look at the logs that way? If they are there that indicates some kind of log indexing problem. If the additional logs are not present in the Tracker that indicates some kind of policy configuration issue.

Re: No logging from Access Control policy

AlejandroH — Wed, 24 Jun 2020 17:56:52 GMT

@Timothy_Hall I went into SmartView and the logs are in there. Looks like an indexing problem. Now to find an SK to fix that. Thank you for the bread crumbs!

Re: No logging from Access Control policy

Timothy_Hall — Thu, 25 Jun 2020 00:32:38 GMT

OK if you could post a follow-up with the solution that would be great, there seems to be many different ways for this to happen.

Re: No logging from Access Control policy

PhoneBoy — Thu, 25 Jun 2020 04:22:07 GMT

What is the hardware configuration of your management?
If it's under spec, Log Indexing is disabled by default.
It can also be manually disabled in the SmartConsole object as well.

Re: No logging from Access Control policy

AlejandroH — Thu, 25 Jun 2020 15:23:06 GMT

Turning on indexing did not resolve the issue but I did find that if I open a log file, I can see all the logs. I am surprised I would need to do that. Have either of you seen that?

Re: No logging from Access Control policy

Alex- — Thu, 25 Jun 2020 18:25:11 GMT

I've had this issue after upgrading a management station to R80.30. No logs from the security blade, only TP, solved after File --> Open fw.log. Logs were visible continuously after that.

Re: No logging from Access Control policy

AlejandroH — Thu, 25 Jun 2020 19:44:18 GMT

Same here. Now I am trying to see if I can force that file to be the default.

Re: No logging from Access Control policy

AlejandroH — Mon, 06 Jul 2020 19:03:29 GMT

@Timothy_Hall and @PhoneBoy

After some looking up, I found that the logs exist but I have to open the log for the day I would like to get from:

There doesn't seem to be a way to make this behavior by default. Any ideas?