Cannot open SmarDashboard R77.30 - database disk image is malformed

Antonio_Madeira — Mon, 06 Jul 2020 14:08:55 GMT

Hi,

Today I try to enter on the firewall by smartdashboard R77.30 and give error:

"connection cannot be initiated.

please make sure that the server is up and running and you are defined as a gui client"

I check the "cpwd_admin list":

PP PID STAT #START START_TIME MON COMMAND
CPVIEWD 5153 E 1 [00:16:35] 2/7/2020 N cpviewd
HISTORYD 5156 E 1 [00:16:35] 2/7/2020 N cpview_historyd
CPD 5159 E 1 [00:16:35] 2/7/2020 Y cpd
MPDAEMON 5224 E 1 [00:16:38] 2/7/2020 N mpdaemon /opt/CPshrd-R77/log/mpdaemon.elg /opt/CPshrd-R77/conf/mpdaemon.conf
CI_CLEANUP 5410 E 1 [00:17:03] 2/7/2020 N avi_del_tmp_files
CIHS 5412 E 1 [00:17:03] 2/7/2020 N ci_http_server -j -f /opt/CPsuite-R77/fw1/conf/cihs.conf
FWD 5434 E 1 [00:17:03] 2/7/2020 N fwd
FWM 0 T 0 [14:11:12] 6/7/2020 N fwm
STPR 5443 E 1 [00:17:03] 2/7/2020 N status_proxy
RAD 5848 E 1 [00:17:21] 2/7/2020 N rad
LPD 6165 E 1 [00:18:10] 2/7/2020 N lpd
SVR 15391 E 1 [00:19:18] 2/7/2020 N SVRServer
CPSEAD 15481 E 1 [00:19:18] 2/7/2020 N cpsead
CPWMD 15502 E 1 [00:19:19] 2/7/2020 N cpwmd -D -app SmartPortal
CPHTTPD 15505 E 1 [00:19:19] 2/7/2020 N cp_http_server -f '/opt/CPportal-R77/portal/conf/cp_httpd_admin.conf'
DASERVICE 15618 E 1 [00:19:23] 2/7/2020 N DAService_script

I check the logs "cat $FWDIR/log/fwm.elg":

Failed to execute SQLite statement: DELETE FROM links WHERE session_id <> '' (11, database disk image is malformed)
Failed to initialize table manager: sRelativeDbPath =
Failed to initialize database manager with error 0x80004005 ('Unspecified error')
fwm_init_cpmi_pkg: Failed to init database manager with err 0x80004005 (Unspecified error)
Failed to init CPMI

What I can do?

Re: Cannot open SmarDashboard R77.30 - database disk image is malformed

PhoneBoy — Wed, 08 Jul 2020 16:26:13 GMT

Refer to the following SK: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk135592

Re: Cannot open SmarDashboard R77.30 - database disk image is malformed

LeeBingKang — Fri, 26 May 2023 10:35:46 GMT

Dear all,

For those who facing this problem in future, you can follow this SK to solve this as I faced definately the same issue and solve with it.

R77.x SmartConsole problems with Security Management Server / Multi-Domain Security Management Server (checkpoint.com)

topic Re: Cannot open SmarDashboard R77.30 - database disk image is malformed in Firewall and Security Management

Cannot open SmarDashboard R77.30 - database disk image is malformed

Re: Cannot open SmarDashboard R77.30 - database disk image is malformed

Re: Cannot open SmarDashboard R77.30 - database disk image is malformed