topic Detected method to crash down Checkpoint SmartLog R80.30 in Firewall and Security Management

Detected method to crash down Checkpoint SmartLog R80.30

Carlos_Jara — Fri, 06 Nov 2020 22:44:53 GMT

Hi,

We found a issue in Checkpoint SmartLog R80.30, when we try to pase string from Linux (RDP) to Windows (RDP) with open SmartLog it's crash down.

Please see the attached video.

Thank's in advance.

(view in My Videos)

Re: Detected method to crash down Checkpoint SmartLog R80.30

PhoneBoy — Fri, 06 Nov 2020 22:46:26 GMT

Is it just SmartConsole that crashes or the backend service?
If you can reproduce it, a TAC case is in order.

Re: Detected method to crash down Checkpoint SmartLog R80.30

Carlos_Jara — Fri, 06 Nov 2020 22:50:18 GMT

Hi,

It's seems that this issue only affect to SmartConsole frontend, all service still running without issues.

Thank's in advance!

Re: Detected method to crash down Checkpoint SmartLog R80.30

Dror_Aharony — Tue, 10 Nov 2020 14:55:06 GMT

Hi Carlos,

Thanks for the feedback.

We've reproduced it here & we'll try to fix it soon.
in the meantime, I assume you have other successful ways to copy & paste or simply write filters into SmartConsole's Logs view?

Re: Detected method to crash down Checkpoint SmartLog R80.30

Victor_MR — Wed, 11 Nov 2020 18:47:19 GMT

Hola Carlos,

Just to understand the impact, did you verify if the SmartConsole session from other users are also affected or only the active one where the search is being done?

Re: Detected method to crash down Checkpoint SmartLog R80.30

Carlos_Jara — Wed, 11 Nov 2020 19:00:46 GMT

Hi, yes we can copy & paste with out problems. Many thank's for your help!

Re: Detected method to crash down Checkpoint SmartLog R80.30

Carlos_Jara — Wed, 11 Nov 2020 19:02:49 GMT

Hi, this action only affect to my current session. Other sessions didn't crash. Many thank's for your help!