Management Upgrade fails from R80.30 to R80.40

Blason_R — Fri, 28 Aug 2020 18:57:24 GMT

Hi Team,

Any idea why this upgrade is failing from R80.30 to R80.40?

Here is my error message

IPS Data 20 sec.

Error Message CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
Export Time 00:20:19 - 00:20:39

Re: Management Upgrade fails from R80.30 to R80.40

Blason_R — Sat, 29 Aug 2020 03:50:30 GMT

Analyzing debug logs leads me to IPS database error which is not allowing me to upgrade . Wondering hot to fix it.

Applyting latest HFA and then see.

cat cpm.elg | grep -i failed
29/08/20 08:32:03,783 ERROR export.internal.ExportAndTarGzCreatorHandler [taskExecutor-21]: Export for 41e821a0-3720-11e3-aa6e-0800200c9fde domain has failed!
Running command: [$MDS_FWDIR/scripts/save_logs_when_task_fails.sh 10 Upgrade_Process_for_all_domains:___CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException:_java.lang.IllegalArgumentException:_Invalid_type_id_'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo'_(for_id_type_'Id.class'):_no_such_class_found',_errorCode='CP_ERR_UNSPECIFIED',_errorFamily='Failed_at_conversion',_messageForUser='null',_message='java.lang.IllegalArgumentException:_Invalid_type_id_'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo'_(for_id_type_'Id.class'):_no_such_class_found'} false]
29/08/20 08:32:12,991 ERROR services.internal.GatewayStatusesRFLHandler [taskScheduler-8]: Failed to run RFL query. SmartView seems to be down. The exception thrown: org.apache.cxf.interceptor.Fault: Could not send Message.
29/08/20 08:32:14,778 INFO management.threat.IpsUpdateManager [Channel_Group_Thread-1-thread-2]: IpsUpdateSvc:sendIpsUpdateMessage - Received message from IpsUpdate: IPS Update failed, state: UPDATE_FAILED
29/08/20 08:38:03,972 WARN internal.query.QuerySvcImpl [main]: Class:com.checkpoint.objects.provision_classes not found for query id:DB_COUNT_FAILED_ACTIONS_QRY
29/08/20 08:40:03,598 ERROR management.object_store.ObjectStoreSessionImpl [qtp-1170053568-90]: Failed to find domainIp 192.168.40.10
29/08/20 08:45:37,586 ERROR EclipseLink.converters.JacksonConverter [qtp746047060-93]: Failed at conversion to Java object, value: ["com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo",{"metaInfo":["com.checkpoint.management.dlecommon.ngm_api.MetaInfoForTopLevel",{"_persistence_fetchGroup":null,"metaOwned":false,"newObject":false,"lockStateResponse":null,"validationState":"OK","deletable":true,"renameable":true,"lastModifytime":["java.util.Date",1573973045080],"lastModifier":"System","creationTime":["java.util.Date",1573973045080],"creator":"System"}],"featuresPreset":"236ee8ba-3f4f-3523-8195-ba397364f59c","tags":["java.util.HashSet",[]],"displayName":"Exploit Kit"}]
29/08/20 08:45:56,481 ERROR EclipseLink.converters.JacksonConverter [qtp746047060-95]: Failed at conversion to Java object, value: ["com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo",{"metaInfo":["com.checkpoint.management.dlecommon.ngm_api.MetaInfoForTopLevel",{"_persistence_fetchGroup":null,"metaOwned":false,"newObject":false,"lockStateResponse":null,"validationState":"OK","deletable":true,"renameable":true,"lastModifytime":["java.util.Date",1573973045080],"lastModifier":"System","creationTime":["java.util.Date",1573973045080],"creator":"System"}],"featuresPreset":"236ee8ba-3f4f-3523-8195-ba397364f59c","tags":["java.util.HashSet",[]],"displayName":"Exploit Kit"}]
29/08/20 08:45:56,769 ERROR management.threat.IpsUpdateManager [taskExecutor-23]: SDUU Failed. exit code = 5
Running command: [$MDS_FWDIR/scripts/save_logs_when_task_fails.sh 10 IPS_Management_Update:___IPS_Update_failed false]
29/08/20 08:45:57,580 INFO management.threat.IpsUpdateManager [taskExecutor-23]: IPS update finished for domain 41e821a0-3720-11e3-aa6e-0800200c9fde with status FAILE
29/08/20 08:52:53,432 INFO management.threat.IpsUpdateManager [Channel_Group_Thread-1-thread-2]: IpsUpdateSvc:sendIpsUpdateMessage - Received message from IpsUpdate: IPS Update failed, state: UPDATE_FAILED
29/08/20 08:54:18,940 WARN internal.query.QuerySvcImpl [main]: Class:com.checkpoint.objects.provision_classes not found for query id:DB_COUNT_FAILED_ACTIONS_QRY
29/08/20 08:56:52,234 ERROR EclipseLink.converters.JacksonConverter [taskExecutor-39]: Failed at conversion to Java object, value: ["com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo",{"metaInfo":["com.checkpoint.management.dlecommon.ngm_api.MetaInfoForTopLevel",{"_persistence_fetchGroup":null,"metaOwned":false,"newObject":false,"lockStateResponse":null,"validationState":"OK","deletable":true,"renameable":true,"lastModifytime":["java.util.Date",1573973045080],"lastModifier":"System","creationTime":["java.util.Date",1573973045080],"creator":"System"}],"featuresPreset":"236ee8ba-3f4f-3523-8195-ba397364f59c","tags":["java.util.HashSet",[]],"displayName":"Exploit Kit"}]
29/08/20 08:56:52,258 ERROR threat.upgrade_export.IpsDomainExportExtender [taskExecutor-39]: Failed to upgrade_export IPS domain data
CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
29/08/20 08:56:52,268 ERROR internal.tasks.ExportDomainTask [taskExecutor-39]: Failed to perform export for domain a0bbbc99-adef-4ef8-bb6d-cebcebcebceb with error: CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
java.lang.RuntimeException: CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
Caused by: CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
java.lang.RuntimeException: CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
Caused by: CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}
29/08/20 08:56:52,314 INFO upgrade.common.ExtraDataUpgradeStatisticsHandler [taskExecutor-39]: UpgradeStats: Writing UpgradeStats = UpgradeStatsData{upgradeId='96b1f858-be8d-4eff-b41d-abf923325a13', migrationId='null', domainId='a0bbbc99-adef-4ef8-bb6d-cebcebcebceb', domainName='IPS Data', cpuSize=0, memorySize=0, upgradeMethod='CPUSE', multisiteEnv=[], multisiteEnvSize=0, localMachine={}, machineType='SMC', hasEndpoint=null, sourceVersion='R80.30', targetVersion='R80.40', upgradeStartTime=1598671602040, upgradeEndTime=0, upgradeDuration=0, exportStartTime=1598671602040, exportEndTime=1598671612272, exportDuration=10232, importStartTime=0, importEndTime=0, importDuration=0, ExportSucceeded=false, ImportSucceeded=null, stackTrace=null, errorCode=null, migrateArgs='', exportFileSize=0, upgradeRevisions=false, revisionsNum=0, domainNum=0, domainList=[], domainListImport=[], objectsNum=0, ipsPkgNum=0, ipsPkgUpgradeDuration='null', commonObjectTypes={}, activeDomainNum=null, rulebaseNum=0, globalAssignedNum=null, allGlobalAssignments=[], upgradeRate=0.0, versionPerIpsPkg='null', appiVersionSource=null, appiVersionTarget=null, isDataCollectionSucceeded=true, status=EXPORT_COMPLETED, description=CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException: java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found', errorCode='CP_ERR_UNSPECIFIED', errorFamily='Failed at conversion', messageForUser='null', message='java.lang.IllegalArgumentException: Invalid type id 'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo' (for id type 'Id.class'): no such class found'}, upgradeToolsBuildNum=, lastUpdatedDate=0, objectsUpdatedNum=0} to file:/mnt/fcd/new_upgrade_tools_migrate_dir/migrated_mgmt.tgz/extra_data/UpgradeStatistics.data
29/08/20 08:57:44,280 ERROR export.internal.ExportAndTarGzCreatorHandler [taskExecutor-42]: Export for 41e821a0-3720-11e3-aa6e-0800200c9fde domain has failed!
Running command: [$MDS_FWDIR/scripts/save_logs_when_task_fails.sh 10 Upgrade_Process_for_all_domains:___CpmGeneralException{base='com.checkpoint.management.is.exceptions.CpmGeneralException:_java.lang.IllegalArgumentException:_Invalid_type_id_'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo'_(for_id_type_'Id.class'):_no_such_class_found',_errorCode='CP_ERR_UNSPECIFIED',_errorFamily='Failed_at_conversion',_messageForUser='null',_message='java.lang.IllegalArgumentException:_Invalid_type_id_'com.checkpoint.management.dlecommon.ngl_api.BlobOnlyInfo'_(for_id_type_'Id.class'):_no_such_class_found'} false]
29/08/20 08:57:53,477 INFO management.threat.IpsUpdateManager [Channel_Group_Thread-1-thread-2]: IpsUpdateSvc:sendIpsUpdateMessage - Received message from IpsUpdate: IPS Update failed, state: UPDATE_FAILED

Re: Management Upgrade fails from R80.30 to R80.40

PhoneBoy — Sat, 29 Aug 2020 06:46:30 GMT

Force an IPS signature update.
If that doesn’t solve it, please engage with TAC.

Re: Management Upgrade fails from R80.30 to R80.40

Blason_R — Sun, 30 Aug 2020 04:26:08 GMT

Thanks will do.

Re: Management Upgrade fails from R80.30 to R80.40

Ilya_Yusupov — Sun, 30 Aug 2020 05:50:55 GMT

Hi @Blason_R ,

Try the following SK sk107580.

Re: Management Upgrade fails from R80.30 to R80.40

Blason_R — Mon, 31 Aug 2020 02:46:05 GMT

Well surprinsingly crc_marker_db.fws does not exist in the path.

topic Re: Management Upgrade fails from R80.30 to R80.40 in Firewall and Security Management

Management Upgrade fails from R80.30 to R80.40

Re: Management Upgrade fails from R80.30 to R80.40

Re: Management Upgrade fails from R80.30 to R80.40

Re: Management Upgrade fails from R80.30 to R80.40

Re: Management Upgrade fails from R80.30 to R80.40

Re: Management Upgrade fails from R80.30 to R80.40