topic VSX - SmartView get no logs in Firewall and Security Management

VSX - SmartView get no logs

basti09_ — Wed, 09 Sep 2020 06:15:44 GMT

Hi together,

we have a VSX environment with several instances. The SmartView get logs of all instances, except from one.

Log Indexing is enabled.

Do you have any suggestions?

Re: VSX - SmartView get no logs

_Val_ — Wed, 09 Sep 2020 08:07:14 GMT

Make sure you have installed database to your SmartLog server after creating this VS

Re: VSX - SmartView get no logs

basti09_ — Wed, 09 Sep 2020 12:32:39 GMT

Hi Val,

database is installed, unfortunately the problem isnt solved. Do you have any ideas?

Re: VSX - SmartView get no logs

PhoneBoy — Sat, 12 Sep 2020 16:13:06 GMT

Suggest a TAC case.
But am curious: is the VS managed in a different domain, same domain as other VSes that are getting logs?
Version/JHF level is always relevant as well.

Re: VSX - SmartView get no logs

Maarten_Sjouw — Sun, 13 Sep 2020 06:03:12 GMT

Have you installed the policy to the VSX gateway/cluster after creating the new VS?

Re: VSX - SmartView get no logs

basti09_ — Mon, 14 Sep 2020 10:38:34 GMT

Hi Maarten, yes i did.

Re: VSX - SmartView get no logs

basti09_ — Mon, 14 Sep 2020 10:47:00 GMT

@PhoneBoy The VS is managed in the same domain as the other VSes. Version is R80.20 - JHF118

Re: VSX - SmartView get no logs

PhoneBoy — Mon, 14 Sep 2020 19:14:54 GMT

Does netstat show a connection between the VS and the management station?
Believe this should be on TCP port 256.
Still may need the TAC to understand why this is happening.