topic Re: Firewall IP Change - Fingerprint has changed error in Firewall and Security Management

Firewall IP Change - Fingerprint has changed error

ph4nt0m — Mon, 02 Nov 2020 13:51:30 GMT

After changing the public IP of a firewall I am seeing Endpoint VPN errors stating "The sites fingerprint has changed from the original one." After selecting trust and continue this error appears once again within hours. The gateway certificate has been renewed with the updated IP's.

Re: Firewall IP Change - Fingerprint has changed error

_Val_ — Mon, 02 Nov 2020 14:47:15 GMT

To clarify, please report:

client version
endpoint platform
GW version
Is it MEP?

Re: Firewall IP Change - Fingerprint has changed error

_Val_ — Mon, 02 Nov 2020 14:49:48 GMT

Also, look into sk66263 and check the presented fingerprint corresponds to the GW cn in the registry, together with the fingerprint string. Most probably your client cannot update registry properly

Re: Firewall IP Change - Fingerprint has changed error

ph4nt0m — Mon, 02 Nov 2020 15:34:16 GMT

Not all users get this error but most do.
client version 83.10
GW version 80.30
Is it MEP? VPN community with 2 regional firewalls, issue also occurs when pointing directly to regional firewall that had IP change.