topic Re: Problem with R80.30 JHFA Take 226 on SMS in Firewall and Security Management

Problem with R80.30 JHFA Take 226 on SMS

Oliver_Fink — Wed, 09 Dec 2020 10:46:09 GMT

I tried to upgrade From R80.30 JHFA Take 217 to JHFA Take 226 today on a customer's SMS and got this:

cpmgmt> installer verify 1
Info: Initiating verify of Check_Point_R80_30_JUMBO_HF_Bundle_T226_sk153152_Security_Management_3_10_FULL.tgz...
Interactive mode is enabled. Press CTRL + C to exit (this will not stop the operation)
Result: Installation is not allowed. Reason: A fix conflict was detected during pre-install validation.
To prevent system instability, installation will not continue.
Please contact Check Point support with the following information:
Package: R80.30 Gaia 3.10 Jumbo Hotfix Accumulator for Security Management General Availability(Take 226)
conflicts with the following hotfixes:
R80.30 Gaia 3.10 Jumbo Hotfix Accumulator for Security Management General Availability (Take 214)
For more information - see log files:
/opt/CPInstLog/CRSValidator_uepm_R80_30_JUMBO_HF_MAIN.log

Did anybody experience the same? Log does not say anything useful.

I am not sure if to wait for the next GA or open an SR. The customer tends to wait.

Re: Problem with R80.30 JHFA Take 226 on SMS

shlomip — Wed, 09 Dec 2020 10:54:43 GMT

hi @Oliver_Fink ,

Please install DeploymentAgent build 1999 from sk92449

This should solve it.

Re: Problem with R80.30 JHFA Take 226 on SMS

Oliver_Fink — Wed, 09 Dec 2020 11:00:09 GMT

I will discuss it with the customer. Thank you for this information.

Re: Problem with R80.30 JHFA Take 226 on SMS

gamp — Fri, 11 Dec 2020 13:17:59 GMT

Hello team,

I have the same problems, I try to isue the sk92449, but I couldn't get it wrong.

Re: Problem with R80.30 JHFA Take 226 on SMS

Chris_Atkinson — Mon, 14 Dec 2020 09:33:29 GMT

Please see sk92449 section 3-B.

For alternate offline CPUSE/DA install instructions please refer to the solution in sk169220

Re: Problem with R80.30 JHFA Take 226 on SMS

JozkoMrkvicka — Sun, 13 Dec 2020 19:03:32 GMT

This is mentioned in Important Notes on main page of R80.30 JHFA:

If you see conflict validation errors while upgrading to newer Jumbo Takes, use the Deployment Agent build 1999 or higher (refer to sk92449).

Re: Problem with R80.30 JHFA Take 226 on SMS

JozkoMrkvicka — Sun, 13 Dec 2020 19:08:17 GMT

Taken from sk92449:

Procedure:

Transfer the CPUSE Agent package (DeploymentAgent_<build>.tgz) to the machine (into some directory - e.g., /some_path_to_CPUSE/).
Run: Clish> installer agent install <package_name>

I used it recently to update CPUSE agent (only latest official build 1986, not gradual 1999). All worked well using CLI (didnt try WebUI).

Re: Problem with R80.30 JHFA Take 226 on SMS

Boaz_Orshav — Mon, 14 Dec 2020 05:58:08 GMT

In order to install the Deployment Agent you can also use the "Install DA" button on the web ui

Boaz

Re: Problem with R80.30 JHFA Take 226 on SMS

JozkoMrkvicka — Mon, 14 Dec 2020 09:03:43 GMT

Is this mentioned in official CPUSE page sk92449 ? I see only how to install the Deployment Agent using CLI.

Re: Problem with R80.30 JHFA Take 226 on SMS

gamp — Mon, 14 Dec 2020 12:06:02 GMT

Thks, everybody for help and information.
The upgrade is complete.