topic Re: (Threat Prevention) Reports in SmartConsole switch the language in Firewall and Security Management

(Threat Prevention) Reports in SmartConsole switch the language

Manuel_Kuback — Fri, 15 Jan 2021 14:40:09 GMT

Hi,

did someone else notice that the language of reports within SmartConsole does switch to the local (I assume it is the language of the Windows installation) language?

See:

translated VersionOriginal

It is not just the headline. Everything will be translated.
If you create a PDF everything is back in english again.

Is this per design?
Can it be disabled?

Btw: I named the title "(Threat Prevention) Reports" because I mostly work with those and witnessed it only here. Maybe (and most probably) this is a general thing.

Best regards,
Manuel

Re: (Threat Prevention) Reports in SmartConsole switch the language

_Val_ — Fri, 15 Jan 2021 19:21:16 GMT

Did you, by any chance, enable automatic translation in your default browser?

Re: (Threat Prevention) Reports in SmartConsole switch the language

Manuel_Kuback — Mon, 18 Jan 2021 13:21:59 GMT

As far as I am aware of I disabled the automatic translation for english (it is working for spanish for example).
Also, the translation would be there immediately. But this is not the case for the reports. It takes time (10-15+ minutes)

Re: (Threat Prevention) Reports in SmartConsole switch the language

_Val_ — Wed, 20 Jan 2021 10:34:32 GMT

If so, I suggest you open a support case with TAC

Re: (Threat Prevention) Reports in SmartConsole switch the language

Jan_Kleinhans — Fri, 25 Nov 2022 08:14:39 GMT

Hello,

did you ever find a solution for this behaviour?

Re: (Threat Prevention) Reports in SmartConsole switch the language

Manuel_Kuback — Fri, 25 Nov 2022 09:11:37 GMT

Hi Jan,

unfortunately no. I remember that I once opened a case with TAC. But as I cannot reproduce it and it only radomly appears we were not able to find the root cause. I then gave up and didn't want to waste more time as it is just a minor issue.

Does it occur to you as weell?

Best regards,
Manuel

Re: (Threat Prevention) Reports in SmartConsole switch the language

Jan_Kleinhans — Fri, 25 Nov 2022 09:24:49 GMT

Yes it does. I also exported the Template of GPPR Report for example and there are some languages in there:

I opened a case for this issue.

Regards,

Jan

Re: (Threat Prevention) Reports in SmartConsole switch the language

Amir_Senn — Sun, 27 Nov 2022 10:26:11 GMT

What is the behavior in the web logs view? You can access it using https://<IP>/smartview/ in the browser.

In the web version you also have the option to switch languages under "User Preferences", maybe this could solve it.

Re: (Threat Prevention) Reports in SmartConsole switch the language

Jan_Kleinhans — Mon, 28 Nov 2022 08:00:04 GMT

This works!

It doesn't help with the changing language in SmartDashboard but now we have a way to generate german reports.

Thanks.

Re: (Threat Prevention) Reports in SmartConsole switch the language

Manuel_Kuback — Wed, 30 Nov 2022 09:52:46 GMT

It doesen't help - at least for my issue.

As described everything is english and all of a sudden it switches to german without any (known) reason.

Re: (Threat Prevention) Reports in SmartConsole switch the language

Amir_Senn — Tue, 13 Dec 2022 16:05:58 GMT

Does this happen for both SmartConsole and webapp?

I have an interesting idea, can you clone the report and see if this reproduces on the clone report?