https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110154#M76846 <DIV id="tinyMceEditorHristoGrigorov_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 411px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/10490iE841036E5BCBFC0F/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span></P> Mon, 08 Feb 2021 10:35:39 GMT HristoGrigorov 2021-02-08T10:35:39Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110154#M76846 <DIV id="tinyMceEditorHristoGrigorov_0" class="mceNonEditable lia-copypaste-placeholder">&nbsp;</DIV> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Capture.PNG" style="width: 411px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/10490iE841036E5BCBFC0F/image-size/large?v=v2&amp;px=999" role="button" title="Capture.PNG" alt="Capture.PNG" /></span></P> Mon, 08 Feb 2021 10:35:39 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110154#M76846 HristoGrigorov 2021-02-08T10:35:39Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110159#M76847 <P>Hi&nbsp;<a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/18680">@HristoGrigorov</a>&nbsp;,</P> <P>Can you provide more details?</P> <P>When this is happening? Immediately after logging in? After enabling specific feature?</P> <P>Can you provide your environment?&nbsp;</P> <P>Which version? With JHF or without?</P> Mon, 08 Feb 2021 10:49:13 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110159#M76847 nicolasr 2021-02-08T10:49:13Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110160#M76848 <P>Yup, will do it a bit later. Posted here to not forget about it <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Mon, 08 Feb 2021 10:55:05 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110160#M76848 HristoGrigorov 2021-02-08T10:55:05Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110161#M76849 <P>No problem.. update when you can..</P> Mon, 08 Feb 2021 10:56:41 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110161#M76849 nicolasr 2021-02-08T10:56:41Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110176#M76850 <P>OK, sorry I was about to add info but then something urgent came up.</P> <P>SMS is R81 T13 and SmartConsole is build 549.</P> <P>Console was left idle and it logged me out. I tried to close it and then it crashed.&nbsp;</P> <P>If I have the time I'll try to reproduce it. In the mean time if you think it is worth investigating I can mail you crash log.&nbsp;</P> Mon, 08 Feb 2021 12:08:46 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110176#M76850 HristoGrigorov 2021-02-08T12:08:46Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110178#M76851 <P><a href="https://community.checkpoint.com/t5/user/viewprofilepage/user-id/18680">@HristoGrigorov</a>&nbsp;</P> <P>Can you please open a ticket with all the information and crash logs?</P> Mon, 08 Feb 2021 12:25:49 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-R81-Crash/m-p/110178#M76851 nicolasr 2021-02-08T12:25:49Z