topic Re: Smart Console Issue in Firewall and Security Management

Smart Console Issue

dumbhead123 — Wed, 28 Apr 2021 14:34:38 GMT

Hi Team,

We have encountered a problem with Check Point Smart Console while connecting to some of our gateways (not all). When we open a gateway and go to any of the options on the left the smart console is asking to allow changes in Windows registry and no matter if we click yes or now it returns an error " Smart Console experienced serious problem and must be closed immediately. Techincal information saved in ........."

Refer below error screen shot, and attaching debug logs Time stamp 28April 2021 13:45;00 -- 13:57:00

Smrt Console version R80.40 _994000422

Appreciate any feedback/suggestion to fix this out.

Re: Smart Console Issue

PhoneBoy — Wed, 28 Apr 2021 21:19:15 GMT

There may be a new build of SmartConsole to try…I’d check that.
Otherwise, a TAC case is probably necessary here.

Re: Smart Console Issue

the_rock — Wed, 28 Apr 2021 22:42:26 GMT

@PhoneBoy is corect. Try new build os smart console, not a bad idea. Personally, besides that, I would attempt below.

-uninstall/reinstall smart console and test

-if above fails, cpstop/cpstart on mgmt server

-if that fails, then maybe try rebooting

-if reboot fails to solve the problem, then there is something more serious going on that may require TAC assistance.

Honestly, its possible that something may have gotten corrupted on your server. When did this start happening?

Re: Smart Console Issue

Tal_Paz-Fridman — Thu, 29 Apr 2021 07:41:19 GMT

You can also download and run a Portable SmartConsole just to isolate the issue (if related to the installed copy)

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk116158

Re: Smart Console Issue

Tal_Paz-Fridman — Sat, 01 May 2021 17:17:47 GMT

Hi again,

Did you try any of the suggested solutions?

We would like to help understand and resolve the issue.

Thanks

Tal

Re: Smart Console Issue

the_rock — Sat, 01 May 2021 19:18:24 GMT

Hi Tal,

Im pretty positive portable console is mostly for cloud instances, thats what I use it for.

Re: Smart Console Issue

dumbhead123 — Mon, 17 May 2021 08:26:45 GMT

@Tal_Paz-Fridman @PhoneBoy @the_rock

Many thanks for your inputs.

Installing Build_423 indeed resolved the issue!!