topic Re: R81.10 Smart console error in Firewall and Security Management

R81.10 Smart console error

sraj5521 — Mon, 12 Jul 2021 15:58:52 GMT

I am having an error (Smart console has experienced a serious problem and need to relaunch).

I am using window 10 64 bit.

I have attached the crash dump logs.

Re: R81.10 Smart console error

PhoneBoy — Mon, 12 Jul 2021 16:00:26 GMT

Edited your subject to reflect the correct version (R81.10 versus R80.10).
Best to submit crash logs via a TAC case.

Re: R81.10 Smart console error

the_rock — Mon, 12 Jul 2021 17:12:17 GMT

I know this may sound like a silly question (or 2), but need to ask :). Did you make sure you are using the latest console version from CP support site, as well as try another machine to see if same issue happens? If those 2 things fail, maybe worth trying reboot mgmt server, as it would not cause any outages.

Re: R81.10 Smart console error

JozkoMrkvicka — Mon, 12 Jul 2021 18:06:15 GMT

There is only 1 official/released build available for R81.10 SmartConsole.

There might be issue when the users used EA version of R81.10, which is not compatible with GA.

I would try portable version of R81.10 SmartConsole, to see if the issue is also present there.

Re: R81.10 Smart console error

the_rock — Mon, 12 Jul 2021 18:08:19 GMT

Thats a good point actually, though I will say that I was told before by 3 people in TAC to use portable console version for cloud instances only and thats what I have been doing.

Re: R81.10 Smart console error

sraj5521 — Mon, 12 Jul 2021 19:13:49 GMT

I am testing it in my home lab. So I cannot go with TAC case.

Re: R81.10 Smart console error

sraj5521 — Mon, 12 Jul 2021 19:14:47 GMT

Downloaded and tried with portable console as well, but unfortunately same error appearing.

Re: R81.10 Smart console error

the_rock — Mon, 12 Jul 2021 19:16:39 GMT

Have you attempted running cpstop;cpstart on mgmt server or rebooting it?

Re: R81.10 Smart console error

shlomip — Tue, 13 Jul 2021 07:00:58 GMT

@sraj5521 ,

Looking on that internally in parallel

Re: R81.10 Smart console error

CPIshai — Tue, 13 Jul 2021 13:56:45 GMT

Hi @sraj5521,

I see MGMT server-side error; if it's not too much to ask, can you please recreate the issue and provide the same time cpm.elg file?
Also, if we are on the server, I am curious about the build number so "cpinfo -y all" will be appreciated as well.

Re: R81.10 Smart console error

sraj5521 — Tue, 13 Jul 2021 16:29:44 GMT

@CPIshai thank you for your reply.

I have reproduced the same error and taken out CPM.elg file and also attached cpinfo.

Re: R81.10 Smart console error

CPIshai — Wed, 14 Jul 2021 08:57:06 GMT

Thanks @sraj5521 , it seems that there are some issues in the MGMT.

Was the MGMT installed clean or was it upgraded? And if upgraded, from which version?

Thanks,
Ishai

Re: R81.10 Smart console error

sraj5521 — Wed, 14 Jul 2021 10:09:34 GMT

I installed Mgmt "clean install".