topic Smartview fw log export r81 in Firewall and Security Management

Smartview fw log export r81

Sabsh — Thu, 23 Sep 2021 13:55:12 GMT

Hello Chechmates,

A new mate just landed 🙌

Ok, the thing that I need to export logs from a customer FW, So I used smartview to export all the logs as explained many times here. But when I wanna to download them , in the Archive window the job is stuck in running state.

I tried many times with different logs size (1h - days...) but always the same .

Any ideas ?

Thanks for help!

Regards,

Re: Smartview fw log export r81

PhoneBoy — Thu, 23 Sep 2021 19:56:19 GMT

Recommend engaging with the TAC to assist.

Re: Smartview fw log export r81

bernhard_m — Tue, 21 Dec 2021 10:15:51 GMT

Same problem here. Have you been able to solve this issue? kr

Re: Smartview fw log export r81

Amir_Senn — Tue, 21 Dec 2021 12:01:55 GMT

Are you using any JHF?

Re: Smartview fw log export r81

bernhard_m — Tue, 21 Dec 2021 15:06:03 GMT

Yes, I've the latest GA Jumbo Take 44 installed.
I found sk174047, but it doesn't apply.

Thanks, Bernhard

Re: Smartview fw log export r81

Ido_Shoshana — Wed, 22 Dec 2021 09:17:14 GMT

Hi Bernhard,

Can you share more details about your environment?

which mgmt server type? installed on what? which version

Also, how many logs you are trying to export?

Re: Smartview fw log export r81

bernhard_m — Wed, 22 Dec 2021 09:30:21 GMT

Hi Ido, we have R81 JHF44 installed on VMware. Neither memory nor disc space are an issue.
The problem seems not related to the number of logs since the problem also occurs when I limit log export to "1K logs, Visible columns"

Re: Smartview fw log export r81

Ido_Shoshana — Wed, 22 Dec 2021 15:33:29 GMT

Thanks,

Are you trying to export to CSV file?

Re: Smartview fw log export r81

bernhard_m — Wed, 22 Dec 2021 15:55:49 GMT

yes exactly. That's the only option i have. Thanks

Re: Smartview fw log export r81

Miri_Ofir — Wed, 22 Dec 2021 19:19:30 GMT

My name is Miri, I'm the R&D group manager in charge of logging products. Thanks for notifying us about this issue, a failure in export logs to CSV from SmartView was discovered recently, we fixed it and the fix will be released in coming Jumbo hotfix.

If you need urgent fix, please contact Support and ask to get hotfix of PRJ-32851.

I apologize for the inconvenient, we took steps to avoid it.

Re: Smartview fw log export r81

Dariusz — Wed, 22 Feb 2023 11:34:05 GMT

Hi, just to let you know. I have the same problem but on R80.40 version with take 180.