topic SmartConsole crashes when editing a cluster object in Firewall and Security Management

SmartConsole crashes when editing a cluster object

Hllrdm — Fri, 11 Feb 2022 12:12:25 GMT

We encountered a problem when we open a cluster object and try to make some changes and the console crashes. I found this information in the report.
Does anyone have any information on how it can be solved?

HandleReply: reply_set:
(
:operation (dle-get-obj)
:body (
:result_code (2306)
:err_string ("General Error: Failed to convert cpmix to DLE")
:details ("ObjectName=gw1")
:dbg_msg ("CDleException Exception:
Error Code: 26 (Schema type not found)
User Message:
Debug Message: Schema does not contain type 'cluster_member' under namespace http://www.checkpoint.com/Objects
File Name: CDleSchemaMgr.cpp
Line number: 282
Inner: NONE
Details:
")
)
:status (error)
:cpmi_cmd_status_code (-2147467259)

We do not use Endpoint
)

Re: SmartConsole crashes when editing a cluster object

Chris_Atkinson — Fri, 11 Feb 2022 12:13:19 GMT

Which version / build do you use?

Re: SmartConsole crashes when editing a cluster object

Hllrdm — Fri, 11 Feb 2022 12:15:20 GMT

This is Check Point's software version R81 - Build 959

We checked sk170880, the error is identical, but we do not use EndPoint

Re: SmartConsole crashes when editing a cluster object

Chris_Atkinson — Fri, 11 Feb 2022 13:10:53 GMT

Please take a smartconsole debug whilst replicating the issue per sk112334 and open a case with TAC to investigate further.

Re: SmartConsole crashes when editing a cluster object

the_rock — Fri, 11 Feb 2022 13:27:49 GMT

Ok, silly question, but just to be sure...can you make sure you use latest smart console version from support site?

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk170116