topic Re: Cannot acces the Gateway GAIA portals post management migration in Firewall and Security Management

Cannot acces the Gateway GAIA portals post management migration

davidharris2 — Fri, 31 Jul 2020 02:13:40 GMT

Hi checkmates

We recently migrated service providers and also migrated from provider-1 to our own SMS in the cloud

The web portals on the gateways pointed to the old provider and it seems the web servers were administratively downed on our gateways I guess in favour of CLISH edits

I ran set web daemon-enable to on and now I can see port 443 open. We can logon successfully with fwadmin however, we get a blank page and there are no /admin or /web pages available

Anyone know how to revert this back to using our gateway internal interface IP as the portal address?

We are running R77.30 gateways (we are about to upgrade) and R80.40 SMS

thanks in advance

Re: Cannot acces the Gateway GAIA portals post management migration

MartinTzvetanov — Fri, 31 Jul 2020 11:45:46 GMT

What do you mean by "The web portals on the gateways pointed to the old provider and it seems the web servers were administratively downed on our gateways I guess in favour of CLISH edits"? How did you connect to GAIA before?

Re: Cannot acces the Gateway GAIA portals post management migration

davidharris2 — Sun, 02 Aug 2020 22:57:55 GMT

Our gateways were managed by a service provider running provider-1. We can see that the GAIA web portals for each firewall were pointing to the old providers IP space. (I don't even know if that's related our how that works yet).

This is the first time we have had full management and we just want to manage the FW's via the GUI

Re: Cannot acces the Gateway GAIA portals post management migration

MartinTzvetanov — Mon, 03 Aug 2020 11:18:37 GMT

I believe you mean your GWs had SIC to Provider-1?

Do you know your GWs IP addresses? Do a ssh session to them and see which is the management interface and use this address in a browser.

Re: Cannot acces the Gateway GAIA portals post management migration

davidharris2 — Mon, 03 Aug 2020 23:12:05 GMT

yes they were managed (SIC'd) by Povider-1 now managed by standalone SMS

We know the IP addresses and we can hit those addresses, login with SSH etc

the gateway web servers are listening on 443 after I ran set web daemon-enable but there are no pages, that's the problem.

Cant get https://<hostname>/admin or /web and straight hostname returns a blank page.

Does the hostname need to be resolvable? Is it a SSL issue?

Re: Cannot acces the Gateway GAIA portals post management migration

Vincent_Bacher — Tue, 04 Aug 2020 01:29:48 GMT

Had issues with names several times.

Last week I had an issue at a customer installation where UserChk portal was not accessible. Making the name resolvable solved the issue.

I would therefore always make the portal names resolvable.

Does not mean that this solves your issue.

Re: Cannot acces the Gateway GAIA portals post management migration

PhoneBoy — Tue, 04 Aug 2020 01:35:01 GMT

You have to set the Platform Portal and accessibility in the gateway/cluster object and push the Access Policy.