topic Log Exporter Failed on Start on Management Server R81 in Firewall and Security Management

Log Exporter Failed on Start on Management Server R81

cuacahattan — Sun, 24 Apr 2022 04:51:19 GMT

Hi everyone

I have security management R81 JH take 60, and I'm enabling log exporter to send syslog to another server.

We've created a log exporter object via CLI and smartdasboard, but I see in cp_log_export status:

Name: xxx
Status: Not running

I have restarting the log exporter "cp_log_exporter restart name xxx" but the restart failed.

Process EXPORTER.xxx failed on start

Please help me.

Re: Log Exporter Failed on Start on Management Server R81

PhoneBoy — Mon, 25 Apr 2022 02:01:47 GMT

You might try this, but you might want to engage with the TAC if this doesn’t work: https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solutionid=sk130092

Re: Log Exporter Failed on Start on Management Server R81

the_rock — Mon, 25 Apr 2022 02:17:50 GMT

I recall once mgmt reboot fixed that exact same issue. As far as sk phoneboy gave, never tried it myself, but only references R77.30, but you can give it a go.

Andy

Re: Log Exporter Failed on Start on Management Server R81

cuacahattan — Mon, 25 Apr 2022 02:23:09 GMT

Hi Thank you.

im already to run "cp_log_export reconf" and then try again to start log exporter but the result is same. "failed on start"

Re: Log Exporter Failed on Start on Management Server R81

cuacahattan — Mon, 25 Apr 2022 02:24:17 GMT

Hi Thank you.

Im already to reboot management server, but the result is same, "failed on start"

Re: Log Exporter Failed on Start on Management Server R81

the_rock — Mon, 25 Apr 2022 02:42:47 GMT

Then I agree with @PhoneBoy , contact TAC, see if they can assist. The only other thing I would try is maybe delete the log exporter config and try set it up again. Not so confident that will fix it, but its quick things to try.

Andy

Re: Log Exporter Failed on Start on Management Server R81

Mike_Jensen — Thu, 30 Mar 2023 20:19:29 GMT

Were you every able to get this resolved. I am running into the same issue in lab testing R81.20 and would be curious to know what fixed it for you.