topic Smartconsole crashes in Firewall and Security Management

Smartconsole crashes

BrunoCiongoli — Tue, 14 Jun 2022 12:53:36 GMT

Hello colleagues, how are you?

I'm having a problem with the SmartConsole, the session crashes (attached images). This problem only occurs on my pc when i just finished logging in, it is not general.

I have already installed the latest SmartConsole package in the management WebUI and reinstalled the SmartConsole on the pc and the problem continues to occur.

Residual files have already been deleted, does anyone know what else can be deleted from the OS that may be causing the problem?

Re: Smartconsole crashes

Tal_Paz-Fridman — Tue, 14 Jun 2022 13:06:45 GMT

Just to clarify, this happens only from a specific PC?

Also, in order to isolate the issue can try downloading and running a Portable SmartConsole to see if the issue continues?

Thanks

Tal

Re: Smartconsole crashes

BrunoCiongoli — Tue, 14 Jun 2022 13:09:09 GMT

Hello Tal

Yes, this happens only from a specific PC. I will try with the Portable SmartConsole

Thanks

Re: Smartconsole crashes

BrunoCiongoli — Wed, 15 Jun 2022 17:46:42 GMT

The problem is the same with the Portable SmartConsole

Re: Smartconsole crashes

Tal_Paz-Fridman — Wed, 15 Jun 2022 18:25:26 GMT

If possible please send me the crash dump. For the Portable SmartConsole it should be in:

<Location>\Check Point\SmartConsole\<Version>\SmartConsole Build>\Output\crash_report

My email is tfridman@checkpoint.com