https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157699#M71040 <P>This happens at a random moment in time, after restoring the snapshot, they returned to the moment of installing Gaia. There are incomprehensible problems with the database in the logs.</P><P>&nbsp;</P> Wed, 21 Sep 2022 07:44:23 GMT Railx 2022-09-21T07:44:23Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157284#M71035 <P>SmartConsole on R81.10 does not start with the error "An internal error occurred", SmartView («Unabe to connect to server»).&nbsp;&nbsp;R81.10 was installed from scratch. The problem does not occur immediately, the rollback to the snapshot helped</P> Thu, 15 Sep 2022 09:59:17 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157284#M71035 Railx 2022-09-15T09:59:17Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157383#M71036 <P>Which Jumbo hotfix take is installed and when you reverted the snapshot what did you go back to?</P> <P>&nbsp;</P> Fri, 16 Sep 2022 03:10:49 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157383#M71036 Chris_Atkinson 2022-09-16T03:10:49Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157425#M71037 <P>Could you please add a screenshot of the message?</P> <P>This happens when you try to login with SmartConsole to the Security Management Server?</P> Fri, 16 Sep 2022 15:26:17 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157425#M71037 Tal_Paz-Fridman 2022-09-16T15:26:17Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157429#M71038 <P>I have a similar experience after upgrading from R80.30 to R81.10 , I could connect through web UI&nbsp;&nbsp;<SPAN>SmartConsole</SPAN> though.</P> Fri, 16 Sep 2022 15:36:19 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157429#M71038 Abi 2022-09-16T15:36:19Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157601#M71039 <P>Hi Rail,</P><P>&nbsp;</P><P>Please verify if all the service is up and running with a cli, in expert mode, type "api status"</P><P>&nbsp;</P> Tue, 20 Sep 2022 09:06:23 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157601#M71039 garrod 2022-09-20T09:06:23Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157699#M71040 <P>This happens at a random moment in time, after restoring the snapshot, they returned to the moment of installing Gaia. There are incomprehensible problems with the database in the logs.</P><P>&nbsp;</P> Wed, 21 Sep 2022 07:44:23 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/SmartConsole-on-R81-10-does-not-start-with-the-error-quot-An/m-p/157699#M71040 Railx 2022-09-21T07:44:23Z