topic Re: SmartConsole R80.40 crashes when opening a Gateway Cluster object in Firewall and Security Management

SmartConsole R80.40 crashes when opening a Gateway Cluster object

Bernardes — Thu, 22 Sep 2022 17:57:35 GMT

Hello Partners!

I'm having a problem with the SmartConsole, the session crashes when I open a gateway cluster object and report an error (attached images). This problem occurs on any pc that access smartconsole.

The error image and report chash files was attached.

Thank you!

Re: SmartConsole R80.40 crashes when opening a Gateway Cluster object

PhoneBoy — Thu, 22 Sep 2022 18:59:47 GMT

Please open a TAC case for this.

Re: SmartConsole R80.40 crashes when opening a Gateway Cluster object

the_rock — Thu, 22 Sep 2022 19:00:42 GMT

Latest build of smart console?

Re: SmartConsole R80.40 crashes when opening a Gateway Cluster object

Bernardes — Thu, 22 Sep 2022 19:35:38 GMT

R80.40 SmartConsole B398

Re: SmartConsole R80.40 crashes when opening a Gateway Cluster object

the_rock — Thu, 22 Sep 2022 19:55:50 GMT

I would install latest build as per below:

https://sc1.checkpoint.com/documents/Jumbo_HFA/R80.40_SC/R80.40/Build_433.htm

IF that does not solve the issue, try cpstop/start and/or reboot, if same problem, I would get TAC to debug it and see whats going on.

Andy

Re: SmartConsole R80.40 crashes when opening a Gateway Cluster object

Bernardes — Thu, 22 Sep 2022 21:03:13 GMT

Thank you! The new smart console build solved the problem!