topic Re: Unable to ping management server outside the VM in Firewall and Security Management

Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 07:18:22 GMT

Hi,

I am not able to connect to the management server from outside of the VM where it is running, can anyone let me know what settings I should change to access from anywhere outside the VM.

Thanks!

Re: Unable to ping management server outside the VM

_Val_ — Thu, 03 Nov 2022 07:20:14 GMT

Check your VM network settings, something is wrong there.

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 07:28:24 GMT

Thanks, now that I am able to ping the management server, but I am not able to access the API using the management server address outside the VM, but it is working inside the VM. Is there anything specific settings to access

I am using Management server IP and port to access the api.

https://<mgmt-server>:<port>/web_api/login

error: curl: (7) Failed to connect to 172.16.14.85 port 443: Connection refused

Re: Unable to ping management server outside the VM

Ruan_Kotze — Thu, 03 Nov 2022 07:51:09 GMT

What does 'api status' tell you?

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 07:55:32 GMT

api status shows as up and running.

Re: Unable to ping management server outside the VM

_Val_ — Thu, 03 Nov 2022 08:01:07 GMT

Did you set API clients correctly?

Re: Unable to ping management server outside the VM

Chris_Atkinson — Thu, 03 Nov 2022 08:07:43 GMT

Is it a standalone machine or management only and how is the policy configured / what do you see in the logs?

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 08:10:59 GMT

I have allowed all IP addresses access to the api and published it.

is there any other settings you are referring to?

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 08:14:15 GMT

It is standalone deployment

And policy I have configured to allow any connection

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 10:42:52 GMT

Is there anything that I am missing out to access the API from anywhere outside the VM.

Re: Unable to ping management server outside the VM

_Val_ — Thu, 03 Nov 2022 10:45:09 GMT

What are your VM parameters: RAM, CPUs, HDD size?

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 10:47:53 GMT

RAM- 12GB

CPU-2

HDD - 160GB

Re: Unable to ping management server outside the VM

_Val_ — Thu, 03 Nov 2022 10:50:33 GMT

On the standalone, you want to have 16 GB RAm and 4 cores. Try to change the VM parameters and let us know if it helped.

Re: Unable to ping management server outside the VM

srinidhi — Thu, 03 Nov 2022 11:08:10 GMT

ok, thanks!

Also just wanted to know if the VM configuration affect the access of API?

as the API commands works well inside the system where the VM is installed.

We are unable to get Data from Checkpoint server through API from other systems which are in the same LAN network

Re: Unable to ping management server outside the VM

Hugo_vd_Kooij — Thu, 03 Nov 2022 13:33:09 GMT

Just a silly thing to check but you mention VM. Could this be NSX blocking traffic?