topic Re: SmartConsole Rule Logs - Display Issue in Firewall and Security Management

SmartConsole Rule Logs - Display Issue

B_P — Fri, 11 Nov 2022 21:44:04 GMT

Anyone else get this display issue where the results won't actually show? I think I've had this issue since R80.00 EA and across multiple computers / installs. It happens randomly and on both Logs and History. Only way to fix is to close out of SmartConsole and re-open.

For the record, this is what it should look like:

From my own testing, it could have something to do with with the fact that I habitually minimize the other side-panes in the Log & Monitors view like Objects, Validations on the right side and URLs and Files on the bottom. So I open SmartConsole, open a Logs tab, immediately minimize all the auxiliary panels, view some logs, then at some later point click on a firewall rule and try to view the rule logs, then this happens. But if I open SmartConsole, go to a rule and view its logs first, then it doesn't seem to matter if I later view logs under Logs & Monitor and come back to view a rule log, it still works.

???

Re: SmartConsole Rule Logs - Display Issue

the_rock — Fri, 11 Nov 2022 22:57:21 GMT

I seen this issue with smart-1 cloud instance back in R80.40, but since CP upgraded it to R81.10 few months ago, never happened since. Whats mgmt version you are on currently?

Re: SmartConsole Rule Logs - Display Issue

B_P — Fri, 11 Nov 2022 23:30:55 GMT

Mgmt R81.10 T78

SmartConsole 81.10.9600.410

Re: SmartConsole Rule Logs - Display Issue

the_rock — Sat, 12 Nov 2022 00:09:08 GMT

Then Im not sure, sorry. You can check with TAC, but I have a feeling they would probably ask to debug smart console directly from the gui...just my educated guess.

Re: SmartConsole Rule Logs - Display Issue

Chris_Atkinson — Sat, 12 Nov 2022 00:57:03 GMT

Out of interest do you use default display scaling or a different value?

Re: SmartConsole Rule Logs - Display Issue

B_P — Sat, 12 Nov 2022 01:30:13 GMT

Default / 100%, primarily on a 1920x1200 (16:10) monitor.

Re: SmartConsole Rule Logs - Display Issue

PhoneBoy — Sat, 12 Nov 2022 13:50:29 GMT

SmartView is probably a better way to go here: https://mgmt-ip/smartview

Re: SmartConsole Rule Logs - Display Issue

B_P — Thu, 17 Nov 2022 20:36:09 GMT

While I applaud the efforts of SmartView web, it's not ready for prime-time. Losing your view position in the access policy when viewing logs makes SmartView web a hard pass for me. There's not even a jump-to-rule feature yet (or any searching for that matter).

Re: SmartConsole Rule Logs - Display Issue

George_Ellis — Fri, 18 Nov 2022 13:01:31 GMT

Too add to B_P's comment. SmartView is SmartEvent centric and if you don't have SmartEvent...

Re: SmartConsole Rule Logs - Display Issue

George_Ellis — Fri, 18 Nov 2022 13:05:21 GMT

So, you are not crazy. One of our guys was showing the same behavior this week. And as you are aware, 410 does not solve it. I think a focus change (windows focus) may have populated it, but not reliably.

Re: SmartConsole Rule Logs - Display Issue

Tomer_Noy — Sun, 20 Nov 2022 08:51:34 GMT

Have you tried to use the Web SmartConsole?

It's available starting from R81 and reachable from https://<management>/smartconsole

It includes many aspects of policy management (not all yet), plus it embeds smartview in context of the policy. You can see the attached example from my lab machine with the log view below the policy.

Does that answer the context that you wanted for viewing logs with the policy?

Re: SmartConsole Rule Logs - Display Issue

B_P — Thu, 14 Dec 2023 15:17:10 GMT

A year later.................

Re: SmartConsole Rule Logs - Display Issue

Amir_Senn — Sun, 17 Dec 2023 16:26:27 GMT

Is your log server indexing the logs?

Version and JHF take?

Re: SmartConsole Rule Logs - Display Issue

nicolasr — Sun, 17 Dec 2023 16:31:36 GMT

Hi, can you tell please, Version installed and Jumbo? thanks!

Re: SmartConsole Rule Logs - Display Issue

Georgios — Fri, 26 Jan 2024 17:48:45 GMT

Hello,

We also have the same problem:

Management Server: R81.20 Gaia Kernel Version: 3.10

SmartConsole: Version R81.20 / 81.20.9700.651

Re: SmartConsole Rule Logs - Display Issue

the_rock — Sat, 27 Jan 2024 02:13:30 GMT

Did you try cpstop; cpstart or reboot the mgmt?

Best,

Andy

Re: SmartConsole Rule Logs - Display Issue

Georgios — Sat, 27 Jan 2024 19:52:19 GMT

Hello,

For sure this is not a mgmt issue because we recently upgraded our mgmt server from version 81.10 to 81.20.

We opened a support ticket to CheckPoint and we are waiting their response... I will let you know.

Re: SmartConsole Rule Logs - Display Issue

the_rock — Sat, 27 Jan 2024 19:54:47 GMT

It would logically appear it would be something on mgmt server, since it involves the log file. Did you check the indexing? I upgraded mgmt from R81.10 to R81.20 many times and never had this problem.

Best,

Andy

Re: SmartConsole Rule Logs - Display Issue

Georgios — Sun, 28 Jan 2024 09:13:59 GMT

The only way to fix temporary the problem is to close and open again the SmartConsole. We also have the same issue to other computers running SmartConsole.

Re: SmartConsole Rule Logs - Display Issue

the_rock — Sun, 28 Jan 2024 14:29:12 GMT

Thats why I mentioned trying cpstop; cpstart or rebooting the mgmt would make sense. But, just my personal opinion...thats first thing I would do if I had that issue.

Best,

Andy