topic Re: Stuck while importing Snapshot in Firewall and Security Management

Stuck while importing Snapshot

AnandC — Fri, 03 Feb 2023 11:01:49 GMT

Hi, I am trying to migrate my management server to a different VM. I have took the snapshot from the old Management Server and after booting up the new management server, I have selected to restore the snapshot when it asked to restore it from cloud or USB.

I selected the snapshot file from my PC, it uploaded successfully, then started importing the snapshot. After a while, 100% of importing the snapshot completed. But the page doesn't move to next one or the message doesn't refresh. The page is stuck at "Please wait while importing the snapshot... 100%". But the buffering icon next to it is working fine. It stayed the same for around a whole day.

If I tried to refresh the page, the total process stops and starts again from requesting to restore from cloud or USB.

Please help me with a solution for this, or should I raise a ticket with TAC for this?

Re: Stuck while importing Snapshot

Chris_Atkinson — Fri, 03 Feb 2023 11:30:17 GMT

How do the specs of the two VMs compare and which version are we discussing?

An alternate option is to use the migrate_server approach if you get stuck.

Re: Stuck while importing Snapshot

AnandC — Fri, 03 Feb 2023 12:00:39 GMT

Sorry for not listing the whole details:

Old Server:

VMWare

1TB HDD

32GB RAM

New Server:

KVM

2TB HDD

192GB RAM

Version we are using - 80.40

The new server is not connected to any network yet.

Am I doing anything wrong?

Re: Stuck while importing Snapshot

Chris_Atkinson — Fri, 03 Feb 2023 12:13:51 GMT

VMware vs KVM is one potential issue that stands out from the above.

If the issue persists after aligning that I would consider doing an migrate server DB export/import rather than using snapshots.

Re: Stuck while importing Snapshot

AnandC — Fri, 03 Feb 2023 12:16:59 GMT

But, I didn't take a VM Snapshot, I took the snapshot on Gaia. Can does cause the same problem?

Re: Stuck while importing Snapshot

AnandC — Fri, 03 Feb 2023 12:18:54 GMT

Also, does the option you say migrates everything including past logs?

Re: Stuck while importing Snapshot

Chris_Atkinson — Fri, 03 Feb 2023 12:22:38 GMT

Gaia snapshot can only be restored to a machine with equivalent attributes, in this case the VM type differs.

Re: Stuck while importing Snapshot

Chris_Atkinson — Fri, 03 Feb 2023 12:26:34 GMT

Refer sk163814 scenario 3.

It can yes with the correct flags, some will choose to move the logs manually to keep the file sizes lower for the initial export/import however.

Re: Stuck while importing Snapshot

AnandC — Fri, 03 Feb 2023 12:31:31 GMT

Thanks for the help man...

Re: Stuck while importing Snapshot

Bob_Zimmerman — Fri, 03 Feb 2023 18:28:40 GMT

One potentially important note: a Gaia snapshot does not include logs. It only includes the contents of lv_current, which is basically everything outside of /var/log.

'migrate server' is the best option when moving from one server to another.