topic Re: Crash Smart Console R81.10 in Firewall and Security Management

Crash Smart Console R81.10

Mark111 — Fri, 10 Feb 2023 13:43:30 GMT

Crash Smart Console R81.10

I am having an error (Smart console has experienced a serious problem and need to relaunch).

Re: Crash Smart Console R81.10

_Val_ — Fri, 10 Feb 2023 15:02:49 GMT

Please open a TAC request for that.

Re: Crash Smart Console R81.10

Tal_Paz-Fridman — Fri, 10 Feb 2023 15:24:44 GMT

Aside from opening a TAC SR as Val suggested I have a few questions:

1| Does it happen consistently?

2| When does it happen (what action or flow)?

3| Did you try the same flow using another SmartConsole client (on a different PC)?

Thanks

Tal

Re: Crash Smart Console R81.10

Chris_Atkinson — Fri, 10 Feb 2023 15:36:24 GMT

Does the portable version (sk116158) have the same issue for you?

Another option is to try cleanly installing the latest build of SmartConsole R81.10 (build 412)

https://sc1.checkpoint.com/documents/jumbo_hfa/r81.10_sc/r81.10/build_412.htm

Re: Crash Smart Console R81.10

the_rock — Fri, 10 Feb 2023 16:46:28 GMT

I second what @Chris_Atkinson said. Thats first thing I always recommend to people...

Here is what I would try:

1) test latest smart console build on another machine

2) if 1 fails, then test portable console

3) if both 1 and 2 fail, then you need to run below commands and look for following

cpwd_admin list (look for fwm process and make sure it shows E 1, otherwise if it shows say T 0 or E and any number higher than 1, it means its terminated or restarting constantly and needs to be debugged)

$FWDIR/scripts/./cpm_status.sh and make sure output says management is up and ready

api status -> make sure it shows SUCCESSFUL at the bottom of the output

Hope that helps.

Have an amazing weekend!

Andy

Re: Crash Smart Console R81.10

EvanRaci — Thu, 10 Aug 2023 17:52:14 GMT

Did you get a solution ? I've upgraded Smart-1 version R81.10 and use latest smartconsole Check_Point_SmartConsole_R81_10_jumbo_HF_B416_Win today. And experiencing the same issue Smartconsole crashed when I tried to click on Cluster object.

Re: Crash Smart Console R81.10

the_rock — Thu, 10 Aug 2023 18:00:03 GMT

Im pretty sure I had this issue back in R80.40 and portable smart console worked for me.

Andy