topic Re: R81.10 SMS Open Server .iso not booting in Firewall and Security Management

R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 11:07:21 GMT

Hi,

I'm tring to set up a new Smart Event Server on a clean Dell server. My access to the Dell server is only remote, through the iDRAC9 interface. I've downloaded the .iso image for Open Server, loaded it as virtual media - but it is not booting.

Oddly enough, if I get the R81.20 .iso file and follow the exact same steps, I'm welcomed by GRUB and have the possibility to start the Gaia install. I have tried the R81 .iso as well, and that one isn't working either.

One other thing I tried, was creating a bootable USB with Isomorphic, then cloning the USB to an .img file and attempting to load that as Virtual drive - and as well, boot fails.

What would make the R81 and R81.10 .iso files not be recognized as valid bootable media, and why is the R81.20 working in this case? All .iso images have been downloaded from the official Checkpoint repo. I am restricted to use R81.10 in my envirenment, and cannot just proceed with R81.20

Re: R81.10 SMS Open Server .iso not booting

_Val_ — Wed, 22 Mar 2023 11:29:17 GMT

Check the file hash, it was most probably corrupted during the download process. It is a bootable image.

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 11:41:26 GMT

Hi @_Val_ !

Thanks for your fast reply! It doesn't seem to be a corrupted .iso file - please se attached.

BR,

Daniel

Re: R81.10 SMS Open Server .iso not booting

_Val_ — Wed, 22 Mar 2023 11:44:10 GMT

Yes, the hash seems to be fine. This could be a Dell bug or something else. Did you check if you can mount the same ISO on another device?

Re: R81.10 SMS Open Server .iso not booting

the_rock — Wed, 22 Mar 2023 11:47:11 GMT

The image you are using is 100% valid, I used it few times before in ESXI server to set up brand new VMs. Its also odd that base R81 is failing, but R81.20 works. Are there any other errors or just that its not bootable?

Andy

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 11:51:05 GMT

Yeah, the same .iso loads perfectly fine on a VM.

I find it rather odd that R81.20 boots up on the Dell though, do you know if there are any differences in the bootloader?

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 11:56:24 GMT

Hi,

I get nothing else besides - Boot Failed and No boot device available.

Re: R81.10 SMS Open Server .iso not booting

the_rock — Wed, 22 Mar 2023 11:58:40 GMT

It would be good if you are able to console into an appliance and run md5sum command to verify it it shows right hash for 3 images. Thats an odd one for sure, mate, sorry.

Re: R81.10 SMS Open Server .iso not booting

_Val_ — Wed, 22 Mar 2023 12:03:46 GMT

I also downloaded and checked ISO file, it should be good to boot. Try re-attaching it to Dell or using ISOmorphic instead.

The boot system should be the same on both R81.10 and R81.20 iso images

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 12:17:03 GMT

Did that a few times now, still fails to boot from the virtual media. I might need to ask for onsite assistance and load it from a USB instead, but i was hoping I might get it running remote. I can't get myself in the datacenter, had a ski crash two weeks ago and I'm stuck at home - that's also why I missed the chance of meeting you guys in Munich.. 😞

I'll see if anyone from the Dell forums has any tips and tricks at hand, otherwise it will need onsite install by the looks of it.

Re: R81.10 SMS Open Server .iso not booting

_Val_ — Wed, 22 Mar 2023 12:19:36 GMT

Sorry to hear that Daniel. I wish you a full and speedy recovery. Most probably a weird Dell side issue, I am afraid.

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 12:30:51 GMT

Thanks @_Val_, i'll take it further with Dell!

All the best,

Daniel

Re: R81.10 SMS Open Server .iso not booting

the_rock — Wed, 22 Mar 2023 12:56:59 GMT

O man, skiing accident? That sucks...but you know, whats worse than that? When you get on skis for the first time in your life as a kid and your dad tells you "Best way to learn is just go down a hill" and then you break your leg...yea,,,,that happened to me, so I switched to tennis instead later, safer choice haha.

Hope you recover soon.

Cheers,

Andy

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 13:15:57 GMT

It is what it is, not much I can do about it now. The part that also sucks is that I was supposed to be at CPX in Munich, I've been wanting to join a live CPX event for a while now. Lesson learned, I won't be planning any ski vacations right before next year's event 😂

Re: R81.10 SMS Open Server .iso not booting

the_rock — Wed, 22 Mar 2023 13:20:10 GMT

All good mate, such is life. Things happen, you know what they say, its not what happens to you, its HOW you deal with it. Whoever said that was 100% correct.

Re: R81.10 SMS Open Server .iso not booting

Bob_Zimmerman — Wed, 22 Mar 2023 15:01:13 GMT

Really, you should install R81.20, update CPUSE, then get the R81.10 CPUSE package and downgrade in-place to it. R81.10 and earlier have a bug in the installer which causes misaligned partitions, significantly reducing storage I/O performance.

Re: R81.10 SMS Open Server .iso not booting

genisis__ — Wed, 22 Mar 2023 17:24:39 GMT

That is strange, because I have built dell servers (PowerEdge R740's) via iDRAC9 using R81.10 ISO. Did you update the iDRAC firmware /dell drivers?

I have:

iDRAC firmware: 5.10.10.00
BIOS Version: 2.11.2

Re: R81.10 SMS Open Server .iso not booting

the_rock — Wed, 22 Mar 2023 17:28:55 GMT

Great point @genisis__ . Now that you mentioned that, I recall having weird issue accessling LOM on 6200 for the customer few months ago and as soon as firmware was upgraded, all worked just fine.

Andy

Re: R81.10 SMS Open Server .iso not booting

Daniel_Cimpeanu — Wed, 22 Mar 2023 20:00:41 GMT

Hi @genisis__ ,

I'm running on iDRAC firmware 6.00.30.00

BIOS 2.16.1

Re: R81.10 SMS Open Server .iso not booting

genisis__ — Wed, 22 Mar 2023 20:56:05 GMT

Clearly a more updated version, silly questions are all the required ports open between the host where the ISO is and the iDRAC?
Are there any interface errors along the path etc?

What is the actual Dell server you're using and is it on the HCL?