topic Re: Fail on Smartview in Firewall and Security Management

Fail on Smartview

Bernardes — Wed, 26 Apr 2023 02:08:53 GMT

Hello Mates! When I try to see something about smartview, I can't.

When I try to access https://management_IP/smartview this redirects me to Gaia portal.

I have a applied evstop;evstart and cpstop;cpstart to try to recover, but it doesn't work.

Look how it shows me the licenses in smartconsole. I attached an image.

Any advice to recover the service?

Re: Fail on Smartview

Chris_Atkinson — Wed, 26 Apr 2023 08:23:07 GMT

Which JHF version is applied to the management out of interest?

Re: Fail on Smartview

the_rock — Wed, 26 Apr 2023 13:02:56 GMT

Are you using custom port to log into web UI or is it just default 443?

Re: Fail on Smartview

Bernardes — Thu, 27 Apr 2023 00:33:22 GMT

Hello @Chris_Atkinson this appliance runs R81.10 HOTFIX_R81_10_JHF_COMP Take: 66

Re: Fail on Smartview

Bernardes — Thu, 27 Apr 2023 00:34:39 GMT

Hello @the_rock to Gaia Web portal the default 443 port is used.

Re: Fail on Smartview

the_rock — Thu, 27 Apr 2023 00:49:26 GMT

Okay...any idea when this happened? Did it ever work?

Re: Fail on Smartview

Amir_Senn — Thu, 27 Apr 2023 11:28:32 GMT

This definitely looks like redirecting issue.

I would try to connect directly to MGMT server from the same subnet (take a laptop and connect it directly to switch) and look at the same page or trying to connect to webapp.

If this doesn't work, probably port issue. You can also try to connect to it using port 8443.

Re: Fail on Smartview

the_rock — Thu, 27 Apr 2023 11:31:37 GMT

But I think it would "folllow" the port, no? I recall when I had my mgmt on port 4434, smart view would point to https://172.16.10.203:4434/smartview and worked fine. The only reason I put it back to 443 was due to running mgmt_cli commands.

Andy

Re: Fail on Smartview

Bernardes — Thu, 27 Apr 2023 13:26:02 GMT

Hello @Amir_Senn .

The problem is actually that when I try to open a new tab in Logs and Monitor to view the reports, SmartView keeps loading and opens the Gaia portal login page within the SmartConsole as shown in the image below:

When I try to view the licenses via SmartConsole, this is how it appears:

This is strange, it shouldn't be like this.

Re: Fail on Smartview

the_rock — Thu, 27 Apr 2023 13:44:23 GMT

I remember customer has this issue once and we tried evstop/start , as well as cpstop/start, but to no avail, so once mgmt was rebooted, worked fine.

Did you try the reboot?

Andy

Re: Fail on Smartview

Amir_Senn — Thu, 27 Apr 2023 13:53:13 GMT

Yes this looks to be the same issue. That probably means you have a redirect on the path from SmartConsole host to the server.

I still suggest trying to connect and compare a host with SmartConsole from the same subnet. If this works you can work the way from there to the subnet you're using now.

Re: Fail on Smartview

Bernardes — Sun, 07 May 2023 15:48:31 GMT

Sorry, but I didn't quite understand what you meant. Are you saying that there is a redirection from the host where I have the SmartConsole installed? How is that possible if I access other managements and the problem doesn't occur?

Re: Fail on Smartview

the_rock — Sun, 07 May 2023 16:04:37 GMT

Can you send output of below, just to make sure (mgmt server, clish)

show web ssl-port

Andy

Re: Fail on Smartview

Bernardes — Sun, 07 May 2023 22:06:57 GMT

hello @the_rock bellow the output

Re: Fail on Smartview

the_rock — Sun, 07 May 2023 22:41:50 GMT

That looks right, so its default 443 port. I did not quite understand either what @Amir_Senn meant, maybe he can clarify. Btw, did this ever work properly? Maybe try install latest jumbo, does not hurt, since its management, so reboot is not really an issue.

Andy

Re: Fail on Smartview

Amir_Senn — Tue, 09 May 2023 09:34:35 GMT

I meant that you can take a laptop, connect it directly to the server who is running as SmartEvent or to the switch it's connected to, try to reach the web SmartView app. If you succeed - it's redirecting by one of the GW.

Re: Fail on Smartview

Bernardes — Thu, 11 May 2023 17:43:03 GMT

sorry for the late answer. I tried to upgrade for the latest take (94), rebooting and the same occurs. This is very weird.

Re: Fail on Smartview

Bernardes — Thu, 11 May 2023 17:47:25 GMT

I tried to reach smartview by browser, but it opens the Gaia Portal. It seems that smartview is not working properly, but I already tried to evstop;evstart, cpstop;cpstart, upgrade to the latest r81.10 take 94 and reboot. It doesn't work at all. The api status is running ok.

I'm thinking in get a migrate file and try to restore in another brand new VM to test.

Re: Fail on Smartview

Bernardes — Fri, 12 May 2023 00:20:43 GMT

Dear Friends,

The problem has been resolved by following the solution in this post https://community.checkpoint.com/t5/Management/Smartview-stuck-as-loading-smartview-in-R80-20/td-p/30386 As instructed in the post, I replaced the httpd2-smartview.conf file, then performed a cpstop;cpstart, and upon accessing the SmartConsole again, everything returned to normal.

For some reason, the httpd2-smartview.conf file was empty, likely due to some unauthorized modification. But now it is working normally.

Thank you for all your dedication!

Re: Fail on Smartview

the_rock — Fri, 12 May 2023 01:28:12 GMT

Thanks for letting us know! Good job.