topic Re: root volume is full in Firewall and Security Management

root volume is full

dmelnik — Thu, 01 Jun 2023 20:11:21 GMT

HI
I'm having a disk cleanup problem on my virtual management server.
I followed the recommended steps to remove the files, but this did not lead to significant success.

Re: root volume is full

Chris_Atkinson — Sat, 03 Jun 2023 02:43:42 GMT

Is there a reason that you provisioned much less than the minimum disk space for this machine?

Re: root volume is full

the_rock — Sat, 03 Jun 2023 09:20:07 GMT

That might be a bit tricky to fix : - (. You can follow below links to see if there are files that can be safely removed.

Andy

https://community.checkpoint.com/t5/Security-Gateways/Disk-Space-issues-on-Gateway/m-p/161537#M28601

https://support.checkpoint.com/results/sk/sk60080

Re: root volume is full

the_rock — Sat, 03 Jun 2023 11:35:15 GMT

To add to my initial response, PLEASE be careful what you delete from / dir, because if you get rid of wrong file, there wont be any option left, but to totally reinstall.

Andy

Re: root volume is full

PhoneBoy — Mon, 05 Jun 2023 15:44:33 GMT

On a relatively fresh R81.20 install, the root filesystem uses 17GB.
You're not going to be able to clean up much.

The real issue is you didn't allocate enough space for the root filesystem.
Only way to fix that is a complete reinstall.
You should be able to use migrate_server to export the configuration to a newly built VM built to the proper specifications in terms of disk space.

Re: root volume is full

the_rock — Mon, 05 Jun 2023 16:07:31 GMT

That sounds like a good idea.

Re: root volume is full

dmelnik — Mon, 05 Jun 2023 16:39:35 GMT

Hello
Thank you for your responses.
The R 80.10 Management Server VM resides in the GCP cloud.
During installation, I specified a disk of 100 GB.
the last three years everything worked without problems until I updated the IPS signatures (which I have disabled)

Re: root volume is full

the_rock — Mon, 05 Jun 2023 16:51:11 GMT

Maybe you can double check with TAC as well.

Andy

Re: root volume is full

PhoneBoy — Mon, 05 Jun 2023 17:30:07 GMT

Rather than waste time "fixing" issues with an End of Support version, upgrade to a supported release.
This will require a fresh install anyway per: https://support.checkpoint.com/results/sk/sk155632
To get to the current recommended release (currently R81.10), this upgrade will have to be done twice:

Once to R80.40 using the legacy migration process. Download the R80.40 Migration Tool for R80.10 and below from sk160736.
Once to R81.10 using the migrate_server process.

Re: root volume is full

the_rock — Mon, 05 Jun 2023 18:54:21 GMT

I agree 100%. I just went over notes from few years ago where client was in same situation and even TAC could not help, because there simply was no files we could safely remove. They ended up re-installing and gave it way more space.

Re: root volume is full

sushantjoshi — Sun, 21 Jul 2024 07:53:01 GMT

@the_rock @PhoneBoy how about adding a new disk and increasing the size instead of installing a new one.

Re: root volume is full

the_rock — Sun, 21 Jul 2024 14:31:37 GMT

I would follow below in such scenario.

Andy

https://support.checkpoint.com/results/sk/sk94671