topic Re: "load on module failed - wrong filter type" error message when installing policy in Firewall and Security Management

"load on module failed - wrong filter type" error message when installing policy

BG_Hwang — Mon, 19 Jun 2023 02:40:38 GMT

Hi,

There is an issue of policy installation failure.

After a failed installation, reinstalling will install it.

I saw the error message "load on module failed wrong filter type" when installing the policy, but I couldn't find any related sk documentation or information.

If you have any experience, can you share?

It seems to be a memory problem, but the error message doesn't show a memory problem, so I'm a bit suspicious.

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MGMT : R80.40 T196 smart-1 410 memory: 32G

FW : R80.40 T196 5900 memory : 8G

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Thank you.

Re: "load on module failed - wrong filter type" error message when installing policy

Tal_Paz-Fridman — Mon, 19 Jun 2023 06:46:26 GMT

I suggest opening an SR with TAC. I found that this is an issue that has occurred in the past (although rarely) and handled by TAC.

Do you happen to have IOC Indicators configured?

Re: "load on module failed - wrong filter type" error message when installing policy

BG_Hwang — Mon, 19 Jun 2023 08:21:10 GMT

The IOC indicator is not configured.

Only firewall, application control, urlfiltering, IPS blades are in use.

Re: "load on module failed - wrong filter type" error message when installing policy

Shira — Tue, 04 Jul 2023 09:23:40 GMT

Hi,

What resolved your issue? we are having similar issue at our end.

Re: "load on module failed - wrong filter type" error message when installing policy

the_rock — Tue, 04 Jul 2023 12:00:10 GMT

I see in your screenshot its complaining about topology. How many interfaces do you have configured? Are you able to successfully "get interfaces WITHOUT topology"?

Andy

Re: "load on module failed - wrong filter type" error message when installing policy

the_rock — Tue, 04 Jul 2023 12:01:06 GMT

Hey @Shira ,

Does your failure message look exactly the same as what @BG_Hwang posted?

Andy

Re: "load on module failed - wrong filter type" error message when installing policy

Tal_Paz-Fridman — Tue, 04 Jul 2023 13:01:12 GMT

Can you please share additional information:

Copy and paste the full message.
Version you are running.

Re: "load on module failed - wrong filter type" error message when installing policy

the_rock — Tue, 04 Jul 2023 13:07:08 GMT

Also, forgot to add this in my last response...literally, 9 times out of 10, whenever I used to see this message in the past, gateway reboot would fix it. Mind you, that was probably more "applicable" in R77 and before, probably does not work as well in R80+ versions, as database is totally different.

Andy

Re: "load on module failed - wrong filter type" error message when installing policy

Shira — Wed, 05 Jul 2023 06:01:02 GMT

Hi,

- Full HA running on R81.10 Take 95.

- traditional antivirus is disabled.

- gateway object showing red cross with error : antibot : failed to fetch TP policy.

- no high cpu or memory consumption seen.

- install_policy.elg has error "Threat Prevention Policy installation failed for:&ANTIMALWARE_CURRENTVERCMP"

- nothing relevent in messages file.

- we are not able to install policy at all from last 2 week.

Any suggestions.

Re: "load on module failed - wrong filter type" error message when installing policy

the_rock — Tue, 04 Jul 2023 13:35:11 GMT

Is the issue there if you disable traditional AV?

Andy

Re: "load on module failed - wrong filter type" error message when installing policy

Tal_Paz-Fridman — Wed, 05 Jul 2023 07:37:25 GMT

Hi Shira,

It seems there two separate failures - one for Access Control and one for Threat Prevention

Can you please try to install each one separately and say if it makes a difference?

In case you haven't please open an SR with TAC.