topic Re: ISP Redundancy - Host Not Responding in Firewall and Security Management

ISP Redundancy - Host Not Responding

Dominic — Wed, 03 Jun 2020 08:39:42 GMT

Hi team,

We have deployed R80.40 cluster XL that is HA at our environment with GAIA Os and my concern comes in when I enabling ISP redundancy on load sharing mode but in ISP link table, one of the ISP link respond to OK while other link states A host is not responding.

Work around after facing the above;

-We've installed the latest Jumbo Hotfix, take_48 but the issue still persists, we tested but the issue still persisted.

-Followed SK 65341 but still it didn't solve the issue.

-Double checked with SK 61692 as well but we are still facing the same problem.

Find the attached screenshot below and please let know if there is a better solution to solve this issue.

Re: ISP Redundancy - Host Not Responding

peter_schumache — Wed, 03 Jun 2020 08:56:34 GMT

If you configure ISP using Monitored Hosts, make sure that this (or these ) host(s) is (are) really rechable

Re: ISP Redundancy - Host Not Responding

Dominic — Wed, 03 Jun 2020 10:43:34 GMT

Hi Peter,
This does not solve.

Re: ISP Redundancy - Host Not Responding

peter_schumache — Wed, 03 Jun 2020 10:47:46 GMT

Can you post some screenshots of your dual isp config

Re: ISP Redundancy - Host Not Responding

Dominic — Sat, 06 Jun 2020 17:51:51 GMT

Hi Peter PFA attached screenshots.

Re: ISP Redundancy - Host Not Responding

Wolfgang — Sat, 06 Jun 2020 18:17:11 GMT

Did you tried pinging both gateways to of the ISP-links with success?
Try doing this from the cluster-members and if monitored hosts are configured they should too response for ping from the members.

Wolfgang

Re: ISP Redundancy - Host Not Responding

Ilya_Yusupov — Sat, 06 Jun 2020 20:15:07 GMT

Hi @Dominic ,

Please open support tickect and please share the number with me.

We replicate same case in our lab and currently testing potential fix.

Thanks,

Ilya

Re: ISP Redundancy - Host Not Responding

Ilya_Yusupov — Thu, 11 Jun 2020 16:55:47 GMT

Hi,

The fix will be included on next JHF not in the upcoming so if you have such issue please open TAC case in order to get port-fix.

Thanks,

Ilya

Re: ISP Redundancy - Host Not Responding

AmadSeni — Tue, 16 Jun 2020 19:10:46 GMT

Hi, we have exact same issue with ISP load-balancing.

Started when upgrade to R80.40. Please advise when the JHF will be released to resolve this?

Thx.

Re: ISP Redundancy - Host Not Responding

Mithu — Mon, 05 Oct 2020 10:28:52 GMT

HI, I'm also facing this issue on R80.40 take 78. Could you please confirm the which take includes the fix?

Re: ISP Redundancy - Host Not Responding

Dominic — Mon, 05 Oct 2020 12:45:20 GMT

hi Mithu

Re: ISP Redundancy - Host Not Responding

Ilya_Yusupov — Mon, 05 Oct 2020 12:42:46 GMT

Hi @Mithu,

The fix is integrated into JHF 83 which released yesterday.

Thanks,

Ilya