topic Re: (smart)Workflow is stuck in Firewall and Security Management https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-Workflow-is-stuck/m-p/199167#M66611 <P>I don't believe there are specific processes for this (unique to SmartWorkflow functionality anyway).<BR />My guess is this is a bug that R&amp;D will need to investigate.</P> Tue, 28 Nov 2023 15:04:03 GMT PhoneBoy 2023-11-28T15:04:03Z (smart)Workflow is stuck https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-Workflow-is-stuck/m-p/199044#M66610 <P>Hi there,</P> <P><A href="https://sc1.checkpoint.com/documents/R81.20/WebAdminGuides/EN/CP_R81.20_SecurityManagement_AdminGuide/Content/Topics-SECMG/Session-flow-for-Administrators.htm?tocpath=Managing%20Administrator%20and%20User%20Accounts%7CManaging%20Administrator%20Accounts%7C_____10" target="_self">Approval Cycle for Sessions</A></P> <P>So I configured approval process as per documentation in R81.20 JHF41, and it worked fine (for few days), but now reports are empty displaying "loading" only. Has anyone experienced this behavior?</P> <P>The problem is that I can't find any documentation about relevant processes or files I could check on management server. Obviously management reboot doesn't help at this point.&nbsp;</P> <P>TAC case is registered, but doesn't seem to get any traction. In fact some engineers were surprised that SmartWorkflow is back <span class="lia-unicode-emoji" title=":grinning_face_with_smiling_eyes:">😄</span></P> <P>&nbsp;</P> Mon, 27 Nov 2023 15:08:25 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-Workflow-is-stuck/m-p/199044#M66610 abihsot__ 2023-11-27T15:08:25Z Re: (smart)Workflow is stuck https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-Workflow-is-stuck/m-p/199167#M66611 <P>I don't believe there are specific processes for this (unique to SmartWorkflow functionality anyway).<BR />My guess is this is a bug that R&amp;D will need to investigate.</P> Tue, 28 Nov 2023 15:04:03 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/smart-Workflow-is-stuck/m-p/199167#M66611 PhoneBoy 2023-11-28T15:04:03Z