topic Re: SMS in Firewall and Security Management

SMS

gemechisd — Fri, 26 Jan 2024 13:29:12 GMT

We have Open Server SMS with R81.10 JHF 109. The status and Action page is missing from the Gaia Web Portal.
The DAService is down. What's the main reason?
Below, you can find the attached screenshot of both the GAIA Web Interface and The status on CLI.

Re: SMS

the_rock — Sat, 27 Jan 2024 04:08:13 GMT

Did you try cpstop; cpstart or reboot? It would not be an issue, as its mgmt server.

Best,

Andy

Re: SMS

PhoneBoy — Sat, 27 Jan 2024 21:59:38 GMT

Recommend reaching out to TAC: https://help.checkpoint.com

Re: SMS

gemechisd — Mon, 29 Jan 2024 05:12:41 GMT

@the_rock

Yes I have tried Cpstop, Cpstart, and reboot.

Re: SMS

the_rock — Mon, 29 Jan 2024 12:43:26 GMT

I would then work with TAC, sounds like more serious issue than I originally thought.

Best,

Andy

Re: SMS

Tal_Paz-Fridman — Mon, 29 Jan 2024 13:37:34 GMT

To eliminate a browser issue have you tried opening the Gaia Portal:

1] From a different browser

2] From a different machine

3] Clearing browser cache etc.