https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206538#M65899 <P>What jumbo takes are you running? What about the Smartconsole software itself? Is that updated?</P> Tue, 20 Feb 2024 13:32:33 GMT Lesley 2024-02-20T13:32:33Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206271#M65892 <P>Hi!</P><P>We are facing a rather unusual problem.<BR />Logs in SmartConsole are displayed as empty lines, when clicking on this line we see the error "Could not open log file @A@@@B@1707955200 on position:819573. Possible reasons: log-files were deleted, moved or have been corrupted"</P><P>The magic is that if you refresh the page several times, the logs will display correctly on a random refresh, but after a new refresh they will disappear again.</P><P>Any guesses ? What can this be related to ?</P> Fri, 16 Feb 2024 09:47:58 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206271#M65892 Nadezhda 2024-02-16T09:47:58Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206281#M65893 <P>Hey,</P> <P>What version is this? First thing I would try, as its management, so is very safe to do, would be either cpstop; cpstart and if no luck, you can easily reboot it.</P> <P>Best,</P> <P>Andy</P> Fri, 16 Feb 2024 12:26:19 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206281#M65893 the_rock 2024-02-16T12:26:19Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206283#M65894 <P>Hi!</P><P>This appears on both version 80.40 and 81.20.<BR />cpstop/cpstart helps only temporarily. we assume that the problem has something to do with SmartEvent.</P> Fri, 16 Feb 2024 12:35:56 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206283#M65894 Nadezhda 2024-02-16T12:35:56Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206284#M65895 <P>You mean if mgmt is R80.40 and R81.20? Do you have dedicated se server? I ask, because we have customer with dedicated smart event and they had issue for longest time, we have TAC case about it, went to escalation team and guy we worked with told us after lots of investigation and checking there was a problem that stemmed from database issue and once client added more RAM, it did actually help a lot.</P> <P>Best,</P> <P>Andy</P> Fri, 16 Feb 2024 12:40:37 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206284#M65895 the_rock 2024-02-16T12:40:37Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206444#M65896 <P>Hello.</P><P>i have same problem, logs appear some times or if you build some custom filters.</P><P>i change log register file with command&nbsp; FW logswitch last friday, and this action appear apparently resolve this problem because new logs appear fully and display correctly, but today we have same problem, in some moment this behaivor reappear</P><P>What is your version? we have R81.10</P> Mon, 19 Feb 2024 18:44:34 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206444#M65896 PD_localuser 2024-02-19T18:44:34Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206532#M65897 <P>This happens after you cpstop;cpstart or reboot?</P> <P>Best,</P> <P>Andy</P> Tue, 20 Feb 2024 13:23:59 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206532#M65897 the_rock 2024-02-20T13:23:59Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206534#M65898 <P>Hi,</P><P>This helps for a while, but then the problem occurs again.</P> Tue, 20 Feb 2024 13:26:35 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206534#M65898 Nadezhda 2024-02-20T13:26:35Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206538#M65899 <P>What jumbo takes are you running? What about the Smartconsole software itself? Is that updated?</P> Tue, 20 Feb 2024 13:32:33 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206538#M65899 Lesley 2024-02-20T13:32:33Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206540#M65900 <P>I was thinking when I saw your response that it used to happen in R80.40 as well, I would open support case and have this investigated. Is this option enabled?</P> <P>Best,</P> <P>Andy</P> <P>&nbsp;</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot_1.png" style="width: 400px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/24566i644C5C1486A5B38D/image-size/medium?v=v2&amp;px=400" role="button" title="Screenshot_1.png" alt="Screenshot_1.png" /></span></P> <P> </P> Tue, 20 Feb 2024 13:34:07 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206540#M65900 the_rock 2024-02-20T13:34:07Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206543#M65901 <P>Yes, this feature is enabled</P> Tue, 20 Feb 2024 13:40:10 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206543#M65901 Nadezhda 2024-02-20T13:40:10Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206544#M65902 <P>One time client had this issue, TAC simply asked them to disable it, install database, re-enable, install database again and that fixed it.</P> <P>Not sure if you attempted that or not.</P> <P>Best,</P> <P>Andy</P> Tue, 20 Feb 2024 18:26:30 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206544#M65902 the_rock 2024-02-20T18:26:30Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206580#M65903 <P>Good thing to check is how much free space left in the log partition.</P> Tue, 20 Feb 2024 17:49:29 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206580#M65903 Amir_Senn 2024-02-20T17:49:29Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206581#M65904 <P>Always keep forgetting about it, but so important, for sure.</P> <P>Best,</P> <P>Andy</P> Tue, 20 Feb 2024 17:52:30 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206581#M65904 the_rock 2024-02-20T17:52:30Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206585#M65905 <P>Yes, I ried also restart</P> Tue, 20 Feb 2024 18:25:37 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206585#M65905 PD_localuser 2024-02-20T18:25:37Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206586#M65906 <P>I would say TAC case would be best in that case, as it appears you tried most things people do.</P> <P>Best,</P> <P>Andy</P> Tue, 20 Feb 2024 18:27:08 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206586#M65906 the_rock 2024-02-20T18:27:08Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206587#M65907 <P>sure, if we'll find solution and procedure to solucion i'll share in this post</P> Tue, 20 Feb 2024 18:36:45 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206587#M65907 PD_localuser 2024-02-20T18:36:45Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206588#M65908 <P>thanks. we have 87% occupation in /var/log</P><P>tomorrow i´ll work to free some space, the disk is about 2TB and approx 230GB free, 230Gb appear are enough but i´m not sure if this 87% has priority</P> Tue, 20 Feb 2024 18:44:33 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206588#M65908 PD_localuser 2024-02-20T18:44:33Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206589#M65909 <P>Yes please, as this seems to be an issue that comes up frequently.</P> <P>Best,</P> <P>Andy</P> Tue, 20 Feb 2024 18:45:25 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206589#M65909 the_rock 2024-02-20T18:45:25Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206593#M65910 <P>I would do below from expert:</P> <P>find /var/log -size +900M</P> <P>see what files you can delete. You can also replace 9 with any other digit, so say 400M is 400Mbs</P> <P>Best,</P> <P>Andy</P> Tue, 20 Feb 2024 18:47:38 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/206593#M65910 the_rock 2024-02-20T18:47:38Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/207209#M65911 <P>Hi everybody</P><P>i update my case</P><P>Last week we delete several backup files, schedule backup was bad configuration and since 2021 every day this schedule was execute, after remove space in /var/log/ decrease to 40%&nbsp;&nbsp;<SPAN>approx&nbsp;</SPAN></P><P>after, we execute comand fw logswitch, from thursday to now logs are visible without problems, now we need trie recover old logs before thursday.</P><P>Any tips for this?</P> Mon, 26 Feb 2024 19:32:24 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/Problem-with-displaying-logs-in-SmartConsole/m-p/207209#M65911 PD_localuser 2024-02-26T19:32:24Z