topic Re: SmartView error ref id 7862F065 in Firewall and Security Management

SmartView error ref id 7862F065

SubZer0 — Thu, 12 Sep 2024 14:12:06 GMT

When visiting SmartView through the browser, I got the following error: error ref id 7862F065

If I go to SmartConsole under Logs&Monitor in New Tab, I get this error: HTTP ERROR 500

Has anyone encountered a similar error?

I also noticed that it no longer shows me hits in the open Logs tab, although it does display logs. I tried with evstop/evstart.

Re: SmartView error ref id 7862F065

the_rock — Thu, 12 Sep 2024 14:13:45 GMT

I can send you the same file if needed.

Andy

https://community.checkpoint.com/t5/Management/Fail-on-Smartview/td-p/179191

Re: SmartView error ref id 7862F065

SubZer0 — Thu, 12 Sep 2024 19:24:31 GMT

I check httpd2-smartview.conf but it looks fine. Also I try reboot, evstop/start and cpstop/start.

Re: SmartView error ref id 7862F065

the_rock — Thu, 12 Sep 2024 19:26:49 GMT

I have clean file from working mgmt, R81.20, so can send it if needed, as I cant attach it here.

Andy

Re: SmartView error ref id 7862F065

SubZer0 — Thu, 12 Sep 2024 19:28:09 GMT

Yes, please if you can.

Re: SmartView error ref id 7862F065

the_rock — Thu, 12 Sep 2024 19:29:25 GMT

shoot me your email in private message and we can connect that way. I cant sadly attach the file here, does not let me.

Andy

Re: SmartView error ref id 7862F065

the_rock — Thu, 12 Sep 2024 19:39:47 GMT

Just emailed it.

Andy

Re: SmartView error ref id 7862F065

SubZer0 — Thu, 12 Sep 2024 19:47:54 GMT

Thnaks, for the file. I check and is the same I also replaced and didtn solvd the problem. I also do cpstop/start when I replaced the file.

Re: SmartView error ref id 7862F065

the_rock — Thu, 12 Sep 2024 19:55:31 GMT

Just for the context, can you run below commands on the expert mode of the mgmt ssh and send them please.

Andy

$FWDIR/scripts/./cpm_status.sh

cpwd_admin list

api status

Re: SmartView error ref id 7862F065

SubZer0 — Thu, 12 Sep 2024 20:24:13 GMT

Sure.

api status is SUCCESSFUL

$FWDIR/scripts/./cpm_status.sh
Check Point Security Management Server is running and ready

Re: SmartView error ref id 7862F065

the_rock — Fri, 13 Sep 2024 02:21:11 GMT

Hm, looks right, so definitely something with smartview broken. Not sure brother, sorry. Maybe call TAC and see if they can diagnose it better via remote. I would recommend to run cpm doctor if you can and see if it gives any clues.

Andy

[Expert@CP-MANAGEMENT:0]# cd /opt/CPsuite-R81.20/fw1/scripts/
[Expert@CP-MANAGEMENT:0]# ./run_cpmdoc.sh

Re: SmartView error ref id 7862F065

Amir_Senn — Fri, 13 Sep 2024 00:09:15 GMT

Hi,

Can you share if you have done an operation that caused this? JHF/upgrade?

Re: SmartView error ref id 7862F065

SubZer0 — Fri, 13 Sep 2024 07:24:11 GMT

Yes, a month ago I updated from R81.20 Take 26 to Take 76. However, the issue appeared a few days ago.

Re: SmartView error ref id 7862F065

G_W_Albrecht — Fri, 13 Sep 2024 08:38:04 GMT

We have a CP ticket for a customer facing the same issue on R81.20 JT 79. First suggested solution attempt was:

- uninstall JT

- look if the issue is resolved

- if yes, install JT 84

This did not work for our customer, though...

Re: SmartView error ref id 7862F065

Amir_Senn — Fri, 13 Sep 2024 18:57:50 GMT

Looking into it.

Can you share if you have SmartEvent on your environment? If so, dedicated server or on MGMT itself?

MGMT itself has other blades? such as compliance for example?

Re: SmartView error ref id 7862F065

Amir_Senn — Fri, 13 Sep 2024 19:39:12 GMT

Can you share if he has SmartEvent/Compliance?

Re: SmartView error ref id 7862F065

Tal_Paz-Fridman — Fri, 13 Sep 2024 19:51:52 GMT

There were many fixes related to SmartView between these two JHF takes so testing it after the uninstall of JHF 76 would helpful, if that is something that you are able to check.

Re: SmartView error ref id 7862F065

SubZer0 — Sun, 15 Sep 2024 08:29:59 GMT

Sure. We have SmartEvent Server and SmartEvent Correlation Unit but we dont have Compliance blade.

Re: SmartView error ref id 7862F065

the_rock — Sun, 15 Sep 2024 20:57:16 GMT

Hey brother,

Did you open TAC case for this yet?

Andy

Re: SmartView error ref id 7862F065

SubZer0 — Mon, 16 Sep 2024 09:36:19 GMT

Yes. I open TAC case today. I think that Apache is problem. We will see..

Thnaks for your help!