topic Re: Time SmartView Web Application in Firewall and Security Management

Time SmartView Web Application

jennyado — Wed, 25 Sep 2024 20:52:02 GMT

Is there a way to synchronize the time displayed in SmartEvent and SmartView Web Based?

I have noticed that the logs displayed are one hour off in SmartView Web Based.

SMARTEVENT> show clock

Wed Sep 25 12:36:36 2024 MDT

Re: Time SmartView Web Application

PhoneBoy — Thu, 26 Sep 2024 02:04:17 GMT

What version/JHF?
Also does the same problem occur in WebSmartconsole? https://support.checkpoint.com/results/sk/sk170314

Re: Time SmartView Web Application

the_rock — Thu, 26 Sep 2024 02:20:43 GMT

Make sure below is correct from the settings in smartview.

Andy

Re: Time SmartView Web Application

Amir_Senn — Thu, 26 Sep 2024 08:17:26 GMT

Hi,

Logs are written in UTC time and are shown with adjustments to system time automatically.

If there's issues with the time difference I suggest doing the following:

a. Check time and time-zone on log server

b. Check time and time-zone on gateway

c. Check if you defined any custom time zone settings (like @the_rock mentioned in his comment)

Re: Time SmartView Web Application

the_rock — Thu, 26 Sep 2024 12:20:41 GMT

I agree with that. I still believe setting I pointed out is what might be off.

Lets see 🙂

Andy

Re: Time SmartView Web Application

jennyado — Thu, 26 Sep 2024 22:10:25 GMT

Hi,

I have reviewed all this points but I have the same time.

Re: Time SmartView Web Application

jennyado — Thu, 26 Sep 2024 22:12:30 GMT

I have R81.10 JHF 156

This problem only occurs with SmartView Application Web, and I have reviewed the points shared by @the_rock and @Amir_Senn

Re: Time SmartView Web Application

the_rock — Thu, 26 Sep 2024 22:12:40 GMT

Can you then send us what you see in the smart view from what I mentioned? Also, what @Amir_Senn asked...times on both gateway(s) and the mgmt server? Just do show clock or show date on both.

Andy

Re: Time SmartView Web Application

jennyado — Thu, 26 Sep 2024 22:31:43 GMT

I was reading the R81 Logging and Monitoring Administration Guide and found a note in the SmartView Web Application section

Could this be the problem of the one hour offset even though it has already been checked that the correct time zone is in the smartevent, sms and gws?

Re: Time SmartView Web Application

jennyado — Thu, 26 Sep 2024 23:03:59 GMT

Sure

This is what I see related what you mentioned

And this is about mgmt server and gateways, it is the same in both

Re: Time SmartView Web Application

the_rock — Thu, 26 Sep 2024 23:04:27 GMT

I never experienced that issue myself, either in production, or the lab. I would call into TAC and see if you can do remote session. I feel like something simple is missing here.

Andy

Re: Time SmartView Web Application

Amir_Senn — Sat, 28 Sep 2024 11:06:13 GMT

Does it happen from every PC you access the SmartView Webapp?

Re: Time SmartView Web Application

JozkoMrkvicka — Sun, 29 Sep 2024 09:30:38 GMT

Isn't the time in Web SmartView shown as timezone of workstation from where you opened Web SmartView ?

If you have UTC+2 timezone on your workstation, all timestamps in Web SmartView will be seen as UTC+2.

Re: Time SmartView Web Application

Amir_Senn — Mon, 30 Sep 2024 15:21:08 GMT

Should be

Re: Time SmartView Web Application

the_rock — Mon, 30 Sep 2024 17:18:41 GMT

I just tested it and does not appear thats actually true. I set my windows pc test machine to CDT and my smartview still showed EDT.

I believe more has to do what time shows on actual mgmt/gateway, NOT machine where smart console is installed.

Andy