topic Re: In GAIA License Activation status shows not activated in Firewall and Security Management

In GAIA License Activation status shows not activated

Checkmate_000 — Fri, 22 Nov 2024 11:23:38 GMT

The license has been successfully attached, and its status appears as OK in both SmartConsole and the CLI output and the blades are working as expected but in the Gaia portal, the license activation status shows as "Not Activated." Please let us know what could be causing this discrepancy.

Re: In GAIA License Activation status shows not activated

Chris_Atkinson — Fri, 22 Nov 2024 12:24:01 GMT

Version / JHF and please provide the redacted output of "cplic print" from the machine?

Re: In GAIA License Activation status shows not activated

Checkmate_000 — Fri, 22 Nov 2024 12:15:37 GMT

Current version is R81.10 / Take_110

Re: In GAIA License Activation status shows not activated

the_rock — Fri, 22 Nov 2024 12:55:55 GMT

I had that issue happen once only and after reboot, all was fine. I see its the mgmt server, so you can reboot it literally any time.

Andy

Re: In GAIA License Activation status shows not activated

G_W_Albrecht — Fri, 22 Nov 2024 13:20:36 GMT

You have a duplicate license on the SMS - this is not good, so first remove one of them. Could well be that the issue is resolve afterwards, as duplicate or no longer valid licenses can cause strange issues....

Re: In GAIA License Activation status shows not activated

Tal_Paz-Fridman — Sun, 24 Nov 2024 13:14:27 GMT

Is the machine able to connect to the Internet and more specifically to Check Point Download Center? (a simple check would be from Software Updates > Available Updates page)

Relevant consent flag enabled?

Re: In GAIA License Activation status shows not activated

the_rock — Sun, 24 Nov 2024 14:46:11 GMT

Super valid point @Tal_Paz-Fridman