topic License Generator is temporary unavailable. Please try again later. in Firewall and Security Management

License Generator is temporary unavailable. Please try again later.

Daniel_Bourne — Tue, 31 Mar 2020 11:20:34 GMT

I am trying to license an Mobile access blade for a clusterxl member that was recently purchased. In the user center, after attaching the blade to the cluster container, I click license and nothing seems to happen. When I select check license, I get the following:

License generation has failed for the below products.

Product/Feature CPAP-SG5100-NGTP

Description - 5100 Next Generation Threat Prevention Appliance

License Generator is temporary unavailable. Please try again later. For further assistance please open a service request on our Support Site - help.checkpoint.com.

Does anyone have an idea what can cause this? It has been going on for 5 days and Checkpoint support has not responded to my request.

Cluster member 2 is working fine.

Re: License Generator is temporary unavailable. Please try again later.

G_W_Albrecht — Tue, 31 Mar 2020 12:58:12 GMT

Did you try to activate the license in GAiA WebGUI yet ?

Re: License Generator is temporary unavailable. Please try again later.

Daniel_Bourne — Tue, 31 Mar 2020 13:25:39 GMT

I cannot get that to work for some reason. Evidently I am not that familiar with Checkpoint licensing. I thought maybe the above error was something that could be easily resolved. I also thought it would be easy to just add on Checkpoint mobile licenses to the existing blade but doesn't appear to be the case.

Re: License Generator is temporary unavailable. Please try again later.

PhoneBoy — Thu, 02 Apr 2020 04:05:35 GMT

Do have an SR open?

Re: License Generator is temporary unavailable. Please try again later.

Daniel_Bourne — Thu, 02 Apr 2020 10:31:46 GMT

Yes, thanks. Checkpoint support was able to resolve this issue for me. I have no idea what the solution was, but it is working now. I think it had something to do with a central licensing issue. Thanks,

Re: License Generator is temporary unavailable. Please try again later.

PhoneBoy — Thu, 02 Apr 2020 16:28:14 GMT

I'm guessing it was something on our end we needed to fix.
Glad it got sorted out.