topic Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip in Firewall and Security Management

dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Tue, 21 Oct 2025 02:10:25 GMT

dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip but SIC, policy installation, counters and other statuses are not affected

When this firewall was configured with a dynamic IP, the STATUS initially appeared in SmartConsole, but after some time, it stopped showing. The IP has never changed because the device has not been rebooted. However, the SIC status and policy installation logs are displayed correctly. Do you know what might be causing this issue?"

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Tue, 21 Oct 2025 02:27:17 GMT

Could be cosmetic...I would try install database and restart your s1c instance. If no joy, maybe open TAC case and ask them to check on back end, just provide right cloud mgmt identifier.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

Tom_Hinoue — Tue, 21 Oct 2025 03:09:04 GMT

I second what @the_rock mentioned.

Ours was not a dynamic ip gateway, but I recently I had similar issues with the gateway status in S1C, where the status didn't change to all-green after a gateway finished rebooting but I was still able to install policy.

After I rebooted the S1C instance from Infinity Portal, the issue resolved.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Tue, 21 Oct 2025 03:20:56 GMT

Im glad rebooting s1c instance had been possible by customers for 2-3 years now, because before that, only TAC could do it.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Tue, 21 Oct 2025 04:09:50 GMT

Do you know if it could be an issue with a specific process on the firewall or what the suspected cause might be?

For now, the symptom still persists.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

Chris_Atkinson — Tue, 21 Oct 2025 06:50:24 GMT

Is the gateway behind NAT or GGNAT does it have a proper public IP?

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Tue, 21 Oct 2025 06:56:21 GMT

It’s not behind NAT and GGNAT. too ,also it have a Proper public ip

and i just wonder about that

I can see logs showing the same public IP being renewed in the system log. Does this have any impact?

a proper public

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Tue, 21 Oct 2025 08:43:19 GMT

Im pretty positive thats not the issue.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

PhoneBoy — Tue, 21 Oct 2025 18:38:57 GMT

The status is queried from the management to the gateway on TCP port 18192.
While that should theoretically go over the management tunnel, whether it actually does is a separate question.
It also assumes that port isn't blocked somewhere along the way.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Thu, 23 Oct 2025 00:59:05 GMT

Hey @dkzndkqh ...any luck with this?

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Thu, 23 Oct 2025 01:08:40 GMT

The issue still persists

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Thu, 23 Oct 2025 01:19:44 GMT

Have you tried things we suggested?

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Thu, 23 Oct 2025 02:26:23 GMT

Are you referring to the database installation and restarting the SIC instance? If so, we haven’t tried that yet

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Thu, 23 Oct 2025 02:46:39 GMT

Thats right.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Thu, 23 Oct 2025 03:35:04 GMT

I have installed the database, but there is no response. I will reboot the SIC instance and let you know the results.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Tue, 28 Oct 2025 02:25:42 GMT

I really hope that fixes it.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Tue, 28 Oct 2025 02:26:10 GMT

Hey @dkzndkqh

Any luck with this issue?

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Tue, 28 Oct 2025 04:11:53 GMT

For now, TAC plans to upgrade to R81.10.17, and as you mentioned, the instance reboot is scheduled to take place on October 30th, Korea time.

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

the_rock — Tue, 28 Oct 2025 04:12:44 GMT

Hope that fixes it!

Re: dynamic ip gateway status is not displayed in smart-1-Cloud and not changed ip

dkzndkqh — Fri, 31 Oct 2025 00:51:02 GMT

After upgrading the gateway to 81.10.17 and rebooting the S1C instance, the issue still persists. I can see communication between the gateway and S1C over port 18192 from the gateway that uses a static IP, but there’s no communication over port 18192 from the firewall that uses a dynamic IP.