topic Re: 23500 replace failed disk in Firewall and Security Management

23500 replace failed disk

Jeff_Gao — Wed, 19 Dec 2018 09:06:22 GMT

23500 unit need replace a failed disk,who can tell me how to replace this failed disk and how to look raid reconstruction status,thanks!

Re: 23500 replace failed disk

Danny — Fri, 21 Jun 2019 09:07:31 GMT

In order to replace the failed disk I recommend open a RMA with TAC, get a replacement and instruction how to replace it, send back the faulty disk if required, finally check the raid status with our https://community.checkpoint.com/docs/DOC-2214-common-check-point-commands-ccc?sr=search&searchId=43c0ae43-79dc-4b2b-8b5d-a5c1a20d5ce0&searchIndex=0 script.

Re: 23500 replace failed disk

G_W_Albrecht — Wed, 19 Dec 2018 09:50:30 GMT

This is documented in Check Point 15000 and 23000 Appliances Replacing Storage Devices including syncing RAID !

Re: 23500 replace failed disk

Jeff_Gao — Wed, 19 Dec 2018 10:03:43 GMT

OK，Thanks！

Re: 23500 replace failed disk

Jeff_Gao — Wed, 19 Dec 2018 10:04:48 GMT

It is very useful,thanks!

Re: 23500 replace failed disk

G_W_Albrecht — Wed, 19 Dec 2018 10:05:38 GMT

Afaik it is always required to send back the defective disk - even a broken PSU has to be sent back...

Re: 23500 replace failed disk

JozkoMrkvicka — Wed, 19 Dec 2018 10:06:37 GMT

And you will need to reboot the appliance in order to recognize that faulty disk has been replaced and sync will start after reboot ... yeah ... really hot-swappable HDDs...

Re: 23500 replace failed disk

Sung-Lun_Yang1 — Thu, 30 Jan 2020 03:29:25 GMT

The HDD could be hot swap base on :

sk107516 > Check Point 15000 and 23000 Appliances Replacing Storage Devices >> Page 7 "To hot swap a storage device: "

After did the "To hot swap a storage device" step, If you still facing situation that HDD do not sync automatic.

Try "sk157874 Check Point appliance does not recognize hot-swapped drive", that will let you hot-swappable HDDs.

Re: 23500 replace failed disk

Chris_Atkinson — Thu, 30 Jan 2020 04:08:55 GMT

Please refer also: https://sc1.checkpoint.com/uc/htmls/pricelist/HardDriveRMA.html

Re: 23500 replace failed disk

Comsec_Gsim — Tue, 25 Oct 2022 17:54:14 GMT

Hello
We have a 23500 node with a failed disk (r80.40)

We opened TAC acse and received a whole 23800 in RMA to pick disks from.

Changed disk is perfectly recognized and sync went just fine but new disk is not able to boot, it simply stucks after bios prompt, before the boot menu prompt.

new disk is a slightly different model, same make and series (segate Exos) but newer version.

To us it seems that BIOS has some settings or lock blocking the new disk.

3 weeks passed and assigned case engineer didn't make any progress at all...

Any hint anyone?

Re: 23500 replace failed disk

Comsec_Gsim — Tue, 25 Oct 2022 18:08:00 GMT

meteoam-center-2> raid_diagnostic
Raid status:
VolumeID:0 RaidLevel: RAID-1 NumberOfDisks:2 RaidSize:931GB State:OPTIMAL Flags:ENABLED
DiskID:0 DiskNumber:0 Vendor:ATA ProductID:ST1000NM0055-1V4 Revision:TN02 Size:931GB State:ONLINE Flags:NONE
DiskID:1 DiskNumber:1 Vendor:ATA ProductID:ST1000NM0008-2F2 Revision:SN02 Size:931GB State:ONLINE Flags:NONE

Re: 23500 replace failed disk

Chris_Atkinson — Wed, 26 Oct 2022 00:29:08 GMT

You may DM me the case number.