topic Re: TE2000XN and TE250XN limitations in Firewall and Security Management

TE2000XN and TE250XN limitations

Daniel_Szydelko — Fri, 04 Aug 2023 11:36:01 GMT

Hello,

Can someone explain limitations described in sk173494:

===

It is not supported to install the R81 Jumbo Hotfix Accumulator on top of this special R81 release.
The R81.10 and R81.20 releases do not support these appliance models.
It is not supported to upgrade to these releases, or install these releases from scratch.

===

These new TEX appliances are successors for old ones and available since 2021/2022, so:

- why it is only R81 available?

- why there is only special R81 release available and it is not supported to install any JHF?

- is there any near future plans to obey these limitations?

Daniel

Re: TE2000XN and TE250XN limitations

Chris_Atkinson — Sun, 06 Aug 2023 15:21:59 GMT

I've requested some feedback regarding this internally and will update here pending a response.

Re: TE2000XN and TE250XN limitations

Sucream — Wed, 09 Aug 2023 08:22:32 GMT

Hello,

Is there perhaps some new information on the topic?
We also have a similar situation - we just bought a TE2000XN server and what - we can't update it?
We also have an older version - appliance TE2000X.
And what - the older model is better than the new one (full support for 81.20)?

Best,

Re: TE2000XN and TE250XN limitations

Daniel_Szydelko — Wed, 09 Aug 2023 08:57:04 GMT

It's is really suprising as these models are available from several months and signed as successors for old models. I can't imagine that such limitations can still exists.

Daniel

Re: TE2000XN and TE250XN limitations

Chris_Atkinson — Wed, 09 Aug 2023 11:24:36 GMT

I will update here when feedback is received.

Your welcome to follow-up with your local CP office / SE in parallel.

Regardless of major version they receive the latest TE engine & updated protections are supported.

Re: TE2000XN and TE250XN limitations

Daniel_Szydelko — Wed, 09 Aug 2023 10:08:57 GMT

I did it as well but also waiting for any feedback.

Daniel.

Re: TE2000XN and TE250XN limitations

Chris_Atkinson — Mon, 28 Aug 2023 05:54:54 GMT

sk173494 was updated recently.

Re: TE2000XN and TE250XN limitations

PhoneBoy — Mon, 28 Aug 2023 13:58:01 GMT

Keep in mind TE/TEX appliances are used primarily for local emulation of documents, not as firewalls in their own right.
The updates needed for that purpose happen automatically.
The base version of Gaia OS is therefore less relevant.

Having said that, I can understand the question if you’re trying to keep everything on the same release.
Is there a specific feature/functionality you’re needing in the newer release?

Re: TE2000XN and TE250XN limitations

PhoneBoy — Thu, 31 Aug 2023 01:59:23 GMT

More specifically, there is now the following in the Limitations section:

It is not currently supported to install the R81 Jumbo Hotfix Accumulator on top of this special R81 release.
TE2000XN is supported as part of R81.20 major release and above.
TE250XN is supported as part of R82 major release and above.
The R81.10 releases do not support these appliance models.

R81 JHFs are planned to be supported in the coming weeks.

Re: TE2000XN and TE250XN limitations

Daniel_Szydelko — Mon, 04 Sep 2023 07:32:21 GMT

Hello,

Thanks. Do you know the reason of such limitations? What is the difference to old models which can work without issue with R81.10 and latest JHF?

Daniel.

Re: TE2000XN and TE250XN limitations

Daniel_Szydelko — Tue, 05 Sep 2023 11:51:03 GMT

One more question - thesse JHFs will be installed on top specialized iso for TEX appliances or new iso will be available?

Daniel.

Re: TE2000XN and TE250XN limitations

Chris_Atkinson — Tue, 05 Sep 2023 13:15:05 GMT

Specific driver / kernel version requirements for the newer HW is typically when such situations have occurred temporarily in the past.

Regarding the JHF to which major version are you referring?

Re: TE2000XN and TE250XN limitations

Daniel_Szydelko — Tue, 05 Sep 2023 13:16:45 GMT

For TE250XN specific iso R81 is only available. I'm asking about this model.

Daniel.

Re: TE2000XN and TE250XN limitations

Chris_Atkinson — Tue, 05 Sep 2023 13:32:13 GMT

I imagine the JHF will apply over the specific ISO currently available for that hardware but we will know more once released. Suggest following up with your local SE if this is critical information for you.