topic Re: Check Point Threat Extraction Secured This Document in Firewall and Security Management

Check Point Threat Extraction Secured This Document

Salom_Idhogela — Mon, 11 Sep 2023 09:46:33 GMT

Hi All,

I am current running on R81.10 and have Threat Extraction enabled however I am now experiencing anomalies when downloading a PDF file. All files have "Check Point Threat Extraction Secured This Document Get Original" printed on it.

Regards,

Salom

Re: Check Point Threat Extraction Secured This Document

Chris_Atkinson — Mon, 11 Sep 2023 10:04:53 GMT

Did you already check sk142852?

Re: Check Point Threat Extraction Secured This Document

Salom_Idhogela — Mon, 11 Sep 2023 13:28:10 GMT

I have tried the sk now, issue still persist.

Regards,

Salom

Re: Check Point Threat Extraction Secured This Document

Chris_Atkinson — Mon, 11 Sep 2023 13:49:33 GMT

Would suggest raising a case with TAC support in that case. https://help.checkpoint.com/

But to clarify is the anomaly the banner or something else about the document?

Re: Check Point Threat Extraction Secured This Document

Salom_Idhogela — Mon, 11 Sep 2023 14:04:50 GMT

When printing a pdf file, it shows that check point TE as well.

Regards,

Salom

Re: Check Point Threat Extraction Secured This Document

Chris_Atkinson — Mon, 11 Sep 2023 15:13:37 GMT

Short term "Get Original" should help overcome that element until the issue is resolved.

Re: Check Point Threat Extraction Secured This Document

Salom_Idhogela — Wed, 13 Sep 2023 14:00:36 GMT

Additional to this sk142852, the below parameters need to be set to 0. This resolved my issue.

:additional_settings (
:enable_clean_document_debug (0)
:enable_watermarking (0)
:send_original_file_on_watermark_error (0)
:watermark_types (
)

Regards,

Salom