https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70908#M5437 <P>Hi Andrey,</P><P>A few questions if you don't mind:</P><P>- Are you aware of any changes that might have taken place recently?</P><P>- Does the issue occur across multiple browsers?</P><P>- Is Javascript enabled on your browser? If not, could you please enable it with this link (<A href="https://www.enable-javascript.com/" target="_blank">https://www.enable-javascript.com/</A>) and try again?</P><P>- Is it 443 that the portal is listening on or have you configured a different port?</P><P>- Have you run a packet capture while trying to connect? If so, what were the results?</P><P>- Is the affected device an IP appliance by any chance? If so, it might be worth following&nbsp;<SPAN>sk39093.</SPAN></P><P>I hope this helps.</P> Thu, 19 Dec 2019 12:58:03 GMT Nick_Doropoulos 2019-12-19T12:58:03Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70897#M5436 <P>GaiaPortal does not open.<BR />The problem appeared spontaneously<BR />Permission rule for access to the firewall is allowed.<BR />Browser blank page.<BR />When you try to connect to the portal, the following messages appear in the firewall logs:<BR />Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied<BR />Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied<BR />Dec 19 14:07:26 2019 CPGW-1 ipstcl2: RBA error - permission denied<BR />Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied<BR />Dec 19 14:07:26 2019 CPGW-1 ipstcl2: evaluateBinding: libdb error Couldn't connect to /tmp/xgets: Permission denied<BR />Dec 19 14:07:26 2019 CPGW-1 ipstcl2: RBA error - permission denied</P><P>&nbsp;</P><P>What to do with it? How to regain access to the GaiaPortal</P><P>Tell me please!</P> Thu, 19 Dec 2019 11:40:54 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70897#M5436 Andrew25 2019-12-19T11:40:54Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70908#M5437 <P>Hi Andrey,</P><P>A few questions if you don't mind:</P><P>- Are you aware of any changes that might have taken place recently?</P><P>- Does the issue occur across multiple browsers?</P><P>- Is Javascript enabled on your browser? If not, could you please enable it with this link (<A href="https://www.enable-javascript.com/" target="_blank">https://www.enable-javascript.com/</A>) and try again?</P><P>- Is it 443 that the portal is listening on or have you configured a different port?</P><P>- Have you run a packet capture while trying to connect? If so, what were the results?</P><P>- Is the affected device an IP appliance by any chance? If so, it might be worth following&nbsp;<SPAN>sk39093.</SPAN></P><P>I hope this helps.</P> Thu, 19 Dec 2019 12:58:03 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70908#M5437 Nick_Doropoulos 2019-12-19T12:58:03Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70912#M5438 <P>Thanks for the help, the problem is solved by sk106325</P> Thu, 19 Dec 2019 13:07:13 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/GaiaPortal-does-not-open/m-p/70912#M5438 Andrew25 2019-12-19T13:07:13Z