https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250786#M53748 <P>I have forwarded your post to relevant owner in R&amp;D to see if he has an insights.</P> <P>In the meantime consider opening a ticket with Check Point Support (TAC).</P> Fri, 06 Jun 2025 09:08:03 GMT Tal_Paz-Fridman 2025-06-06T09:08:03Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250779#M53747 <P>Hello dear Check Pointers!<BR /><BR />as hunting red dots i my daily business iam stumbling over this nice red dot in the Zero Phishing Blade, ZPH.<BR /><BR /><BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="ZPH_Reddot.PNG" style="width: 726px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/30707i0AC2712A7DE932E0/image-size/large?v=v2&amp;px=999" role="button" title="ZPH_Reddot.PNG" alt="ZPH_Reddot.PNG" /></span></P> <P>what can it be?<BR />i know ZPH is working correctly.<BR />we tested it successfully with the phishing demos provided by Check Point.<BR />Phishing site are blocked, and login fields are correctly inspected .. all fine. but a red dot is shown in SmartConsole <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span><BR />We do not use the autonomous Threat Prevention Profile, all manually.<BR /><BR />i have a nice FQDN set for the Usercheck page of ZPH.<BR />Certificate valid and installed, all&nbsp;resolvable by the GW.<BR />i checked&nbsp;<A href="https://support.checkpoint.com/results/sk/sk177023" target="_blank">https://support.checkpoint.com/results/sk/sk177023</A>&nbsp;all fine so far.<BR /><BR />just interesting is the thing with the trailing dot after the FQDN (sk177023)&nbsp; ... really?<BR />who did made a "." after the FQDN?<BR />i dont see any difference if the trailing dot is added yes or not.<BR />can anybody answer this?<BR /><BR /><STRONG>in the logs i get this error:</STRONG><BR />/opt/CPUserCheckPortal/log/zph/error_log<BR /><EM>[Fri Jun 06 09:56:22.813619 2025] [mpm_prefork:notice] [pid 10608:tid 10608] AH00169: caught SIGTERM, shutting down</EM><BR /><EM>[Fri Jun 06 09:56:25.938708 2025] [core:error] [pid 15668:tid 15668] (EAI 2)Name or service not known: AH00547: Could not resolve host name *:-1 -- ignoring!</EM><BR /><EM>AH00558: httpd: <STRONG>Could not reliably determine the server's fully qualified domain name, using A.B.C.D. Set the 'ServerName' directive globally to suppress this message</STRONG></EM><BR /><EM>[Fri Jun 06 09:56:25.981056 2025] [mpm_prefork:notice] [pid 15668:tid 15668] AH00163: CPWS/2.4.61 (Unix) configured -- resuming normal operations</EM><BR /><EM>[Fri Jun 06 09:56:25.981135 2025] [core:notice] [pid 15668:tid 15668] AH00094: Command line: '/opt/CPshrd-R81.20/web/Apache/bin/httpd -D FOREGROUND -f /opt/CPshrd-R81.20/conf/multiportal/httpd-conf/ZeroPhishing/httpd.conf -D PORTAL_NAME_ZeroPhishing'</EM><BR /><BR /><BR />any idea so far?<BR />who can shine with success and present a green dot here?<BR /><BR />best regards<BR /><BR /><BR /></P> <P>&nbsp;</P> Fri, 06 Jun 2025 08:37:24 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250779#M53747 Thomas_Eichelbu 2025-06-06T08:37:24Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250786#M53748 <P>I have forwarded your post to relevant owner in R&amp;D to see if he has an insights.</P> <P>In the meantime consider opening a ticket with Check Point Support (TAC).</P> Fri, 06 Jun 2025 09:08:03 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250786#M53748 Tal_Paz-Fridman 2025-06-06T09:08:03Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250801#M53749 <P>I had that issue in the lab while ago, but cant, for the life of me now, remember how I fixed it. Let me check to see if I can find it in my notes.</P> <P>Andy</P> Fri, 06 Jun 2025 11:57:28 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250801#M53749 the_rock 2025-06-06T11:57:28Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250812#M53750 <P>Okay...found how I fixed it.&nbsp;</P> <P>steps that worked for me in the lab:</P> <P>-uncheck zero phising blade</P> <P>-save, push policy</P> <P>-recheck, save, push policy</P> <P>-install database on mgmt</P> <P>-reboot gateway (this HAD TO be done in my case)</P> <P>-afrer reboot, all was green</P> <P>Andy</P> Fri, 06 Jun 2025 13:29:50 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250812#M53750 the_rock 2025-06-06T13:29:50Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250873#M53751 <P>Hey Thomas,</P> <P>Any luck with this?</P> <P>Andy</P> Sun, 08 Jun 2025 22:05:43 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250873#M53751 the_rock 2025-06-08T22:05:43Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250937#M53752 <P>Hello,&nbsp;</P> <P>well i was quite lazy over the weekend <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span><BR />i will try it asap, perhaps i´ll do it today to run this procedure as u described...<BR /><BR /><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="hello-it-have-you-tried.gif" style="width: 220px;"><img src="https://community.checkpoint.com/t5/image/serverpage/image-id/30725i3D52F6BB32F08DB8/image-size/large?v=v2&amp;px=999" role="button" title="hello-it-have-you-tried.gif" alt="hello-it-have-you-tried.gif" /></span><BR /><BR /></P> <P>i´ll keep you posted!<BR /><BR />best regards</P> Tue, 10 Jun 2025 09:43:52 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250937#M53752 Thomas_Eichelbu 2025-06-10T09:43:52Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250943#M53753 <P>Sounds good <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 10 Jun 2025 11:15:36 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250943#M53753 the_rock 2025-06-10T11:15:36Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250959#M53754 <P>So hello ...&nbsp;<BR /><BR />just tried it ...&nbsp;<BR />but made no difference, still the error "Unknown Status" ...&nbsp;<BR />i rebooted both cluster members.<BR /><BR />what you have in "cpstat zph"&nbsp;<BR /><BR /></P> <P><EM><STRONG>[Expert@XXXXXXX:0:ACTIVE]# cpstat zph</STRONG></EM></P> <P><EM><STRONG>Status code: 0</STRONG></EM><BR /><EM><STRONG>Status short description: OK</STRONG></EM><BR /><EM><STRONG>Status long description: Zero Phishing is up and running</STRONG></EM></P> <P><BR />interesting is also .. .the status "Zero Phishing Status" is marked with a red dot. but in the status above all is shown as green.<BR />so should i be woried about this red dot or not?<BR /><BR />best regards<BR /><BR /></P> <P>&nbsp;</P> Tue, 10 Jun 2025 13:39:03 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250959#M53754 Thomas_Eichelbu 2025-06-10T13:39:03Z https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250962#M53755 <P>Hm, really odd...do you see the same if you log into actual sv monitor from c/programfiles(x86)/checkpoint/program/R8x.xx?</P> <P>Andy</P> Tue, 10 Jun 2025 13:42:02 GMT https://community.checkpoint.com/t5/Firewall-and-Security-Management/ZPH-Status-Unknown-in-SmartConsole/m-p/250962#M53755 the_rock 2025-06-10T13:42:02Z