topic Not all 10G Interfaces displayed when 'show interfaces' is executed in Firewall and Security Management

Not all 10G Interfaces displayed when 'show interfaces' is executed

Noah_T — Mon, 25 Nov 2019 14:29:01 GMT

Hi Team,

I have 2 SG 5600 Firewall's with below line card type in expansion slot. But when I execute 'show interfaces' command I only see 3 10G interfaces. eth1-04 is missing. how to troubleshoot this ?

Number of line cards: 1

Line Card 1 type: 4 ports 10gbe SFP+ Rev 1.0

show interfaces output:

Mgmt

Sync

eth1

eth1-01

eth1-02

eth1-03

eth2

eth3

eth4

eth5

eth6

eth7

eth8

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Jerry — Mon, 25 Nov 2019 14:38:25 GMT

clish> show interfaces all - what you see there ?

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Jerry — Mon, 25 Nov 2019 14:39:51 GMT

also, what you see when you type "show configuration interface" ?

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Jerry — Mon, 25 Nov 2019 14:42:18 GMT

if really eth1-04 is missing by all output's I'd say to me it looks like he line-card failure (hw problem) and I'd turn this into the RMA if I were you, however you need to be 100% sure this line-card is realy failing with one port

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Noah_T — Mon, 25 Nov 2019 17:10:01 GMT

@Jerry Yes, eth1-04 is missing in all the output commands . How to confirm if it's the "Expansion Card/Harware" Problem ?

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Noah_T — Mon, 25 Nov 2019 21:38:31 GMT

how do I find Line Card model type ? Is there a command in cli/expert mode ?

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Jerry — Mon, 25 Nov 2019 21:54:34 GMT

show asset all ? 😄

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Jerry — Mon, 25 Nov 2019 21:55:22 GMT

show asset network?

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

JozkoMrkvicka — Mon, 25 Nov 2019 22:35:09 GMT

ethtool eth1-04

ifconfig -a

HDT (Hardware Diagnostic Tool)

Reboot didn't help, right ?

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Jerry — Mon, 25 Nov 2019 22:50:24 GMT

ethtool won't help as it shows link states etc.
question was about hardware issues hence assets all/network for line cards

cp> show asset network
Number of line cards: 1

Re: Not all 10G Interfaces displayed when 'show interfaces' is executed

Noah_T — Sat, 30 Nov 2019 22:49:05 GMT

Sorry for the late reply.

Issue is resolved now.

An Unsupported/incorrect SFP was inserted into one of the interface ( Eth1-02). I found the error message ( as Unsupported ) when I executed dmesg command ( weird thing it was referring to Eth1-01 interface MAC address and saying unsupported SFP was inserted into it).

Once a supported version ( Finisar) SFP was inserted into it and the gateway was rebooted all 10G interfaces were visible.

But I'm still unable to find the Line card Model type.

I executed 'show asset all' it only shows the line card type but not the model. Is there any way I can find the Line Card Model type other than by 'show asset all' ?

FYI: These SG 5600 Boxes are not bran new. We are using a used Inventory from our Data Center and I had to Factory reset them using the "Reset' button on the Front Panel.