topic Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444 in Firewall and Security Management

Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK184446

Jennifer_Wilson — Tue, 23 Dec 2025 15:55:12 GMT

Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK184446

https://support.checkpoint.com/results/sk/sk184446

it caused us more than a few issues.

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

the_rock — Tue, 23 Dec 2025 15:59:43 GMT

Looks like just came out yesterday.

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

Jennifer_Wilson — Tue, 23 Dec 2025 16:02:26 GMT

The bad script came out 14th-16th.
Caused us issues on the 16th.

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

the_rock — Tue, 23 Dec 2025 16:08:17 GMT

Sorry, my bad, was updated yesterday, came out mid December. I checked my R81.20 lab and md5 output shows something else than whats in the sk. I would definitely open TAC case for this.

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

Elad_Chomsky — Tue, 23 Dec 2025 16:15:37 GMT

Hi @Jennifer_Wilson ,

If you are still seeing issues - Please contact me on eladch@checkpoint.com and I will try to assist you to investigate further.

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

_Val_ — Tue, 23 Dec 2025 17:50:47 GMT

Hi all,

On December 14, 10:30 am GMT, we released an update to our diagnostics tool.

A few customers, on rare occasions, encountered stability issues due to high CPU utilization caused by an inefficient code included in this update.

The issue is now resolved.

Any customer who requires assistance or needs further information should contact TAC.

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

the_rock — Tue, 23 Dec 2025 17:54:59 GMT

Thanks for the update, Val. Happy holidays!

Re: Did anyone else suffer from recent CPDIAG script update causing their Gateway to lock? - SK18444

Jennifer_Wilson — Tue, 23 Dec 2025 17:59:53 GMT

Hi Elad.
Checkpoint and our Partner are on the case and we haven't had any further issues after Tuesday 16th.
I and my Management are interested in how many other users on Checkmates may have encountered the same issue.