topic Re: NOT ABLE TO UPGRADE in Firewall and Security Management

NOT ABLE TO UPGRADE

siddu099 — Mon, 10 Nov 2025 19:33:58 GMT

Hi Team,

We have deployed a Check Point Security Gateway running R81.20 on an OpenShift KVM platform.

We are attempting to upgrade the gateway to Jumbo Hotfix Take 99, but the process consistently gets stuck at 34%.

Details:

Product: Check Point Security Gateway
Version: R81.20
Platform: OpenShift KVM
Target Take: Jumbo Hotfix Take 99
Issue: Upgrade stuck at 34%, system corruption after reboot

Re: NOT ABLE TO UPGRADE

the_rock — Mon, 10 Nov 2025 19:47:58 GMT

Hey @siddu099

Can you try one of below options? installer install from clish

CP-GW> installer
agent - Perform Deployment agent actions
check-for-updates - Check for new available packages in Check Point cloud
clean-install - Clean install a new major version
delete - Delete package
download - Download package
download-and-install - Download and install package
import - Import package
install - Install hotfix
reinstall - Reinstall package
uninstall - Uninstall package
upgrade - Upgrade to a new major version
verify - Verify if package is compatible with this machine
CP-GW> installer

Re: NOT ABLE TO UPGRADE

Lesley — Mon, 10 Nov 2025 19:49:47 GMT

I was thinking these need specials images that have recent Jumbo included:

https://support.checkpoint.com/results/sk/sk158292

Don't think you can upgrade these the normal way. Please correct me if mistaken

Re: NOT ABLE TO UPGRADE

the_rock — Mon, 10 Nov 2025 19:51:56 GMT

Hm, you might be right, not 100% positive, but does have logic to it.

Re: NOT ABLE TO UPGRADE

Dana_Traversie — Mon, 10 Nov 2025 20:48:10 GMT

I have an OpenShift Virtualization (OCPv) cluster running R82 security gateways. I can deploy an R81.20 gateway and attempt the same Jumbo Hotfix installation. Give me a day or so to deploy, test, and report back.

Re: NOT ABLE TO UPGRADE

siddu099 — Tue, 11 Nov 2025 11:15:27 GMT

Hi Team,

our system engineering fix the issue it related to platform

Re: NOT ABLE TO UPGRADE

the_rock — Tue, 11 Nov 2025 11:30:37 GMT

Great job!

Re: NOT ABLE TO UPGRADE

Dana_Traversie — Tue, 11 Nov 2025 14:57:43 GMT

Glad to hear it's sorted. Can you share any details that may help others running security gateways on OCPv?

Re: NOT ABLE TO UPGRADE

the_rock — Tue, 11 Nov 2025 16:07:20 GMT

@siddu099 , as @Dana_Traversie mentioned, if you can let us know how it was fixed, would be great, its simply in the spirit of community, so it can help others in the future.