topic Re: Quantum 3920 feedback in Firewall and Security Management

Quantum 3920 feedback

Alex- — Thu, 28 Aug 2025 16:00:24 GMT

We recently installed a cluster of Quantum 3920 with dual 10G connectivity.

They are really fast devices, the boot time is impressive and they integrate perfectly in the R82 SMS along with the relevant hotfix and Smart Console version.

We only have an issue on one of the systems where it's impossible to go in Expert mode, regardless of the authentication method (shared or per user).

In SSH, it gives:

/bin/clish: symbol lookup error: /usr/lib/cli/lib/libcli_cmd.so: undefined symbol: pam_start

while in serial console, it just displays "\b".

In both cases, the connection is closed afterwards.

Not much documentation yet for R82.10 and we're just getting started with the cluster, we'll check for features and commands in the coming weeks.

Re: Quantum 3920 feedback

PhoneBoy — Thu, 28 Aug 2025 19:37:33 GMT

I suspect this is a bug and probably should be reported to TAC.
Similar to: https://support.checkpoint.com/results/sk/sk118800

Re: Quantum 3920 feedback

Alex- — Thu, 16 Oct 2025 07:27:33 GMT

According to TAC this is a known issue, currently at R&D.

Re: Quantum 3920 feedback

the_rock — Thu, 16 Oct 2025 07:42:59 GMT

I worked with customer who bought few of those, had not heard about such an issue. What jumbo?

Re: Quantum 3920 feedback

Alex- — Thu, 16 Oct 2025 07:44:03 GMT

It doesn't seem to affect all appliances as we have another one where Expert works fine.

Take 22, but was already there on base R82.10.

Re: Quantum 3920 feedback

the_rock — Thu, 16 Oct 2025 07:52:33 GMT

Got it! Sounds like something with that specific appliance then.

Re: Quantum 3920 feedback

Alex- — Thu, 16 Oct 2025 08:15:09 GMT

Interestingly, we now have this issue on the other appliance, after having changed the previously defined admin password.

Re: Quantum 3920 feedback

the_rock — Thu, 16 Oct 2025 09:19:36 GMT

I checked with customer and he told me they changed all 4 passwords, no issues.

Re: Quantum 3920 feedback

Alex- — Wed, 05 Nov 2025 09:38:34 GMT

Identified as PRHF-42465.

TAC can be approached to provide a port until it's implemented in the GA JHF.