topic Re: SmartConsole keep relaunch to solve the experience problem in Firewall and Security Management

SmartConsole keep relaunch to solve the experience problem

lzl — Mon, 08 Sep 2025 15:00:11 GMT

I need keep relaunch the smart console to solve below issue.

I see some article they are totally can't login SMS via smart console. But in my case, I can login, just it quite frequency pop out this error.

May I know what is the cause and how to solve it?

Re: SmartConsole keep relaunch to solve the experience problem

Tal_Paz-Fridman — Mon, 08 Sep 2025 16:30:40 GMT

Could you please provide instructions on how to reproduce the issue—for example, the specific object type, actions, and flow involved?

This will help us identify the root cause and provide a fix.

Re: SmartConsole keep relaunch to solve the experience problem

the_rock — Mon, 08 Sep 2025 16:34:46 GMT

things I would check/try:

-on mgmt server ssh, run cpwd_admin list and api status to make sure it shows okay

-if above point is good, then try a different windows PC

-if same issue, then would most likely need to debug it, though does not hurt to do cprestart or reboot

-however, if another PC does not have this issus, worth checking if there is smart console update or reinstall smart console all together

Andy

Re: SmartConsole keep relaunch to solve the experience problem

lzl — Tue, 09 Sep 2025 14:21:37 GMT

Hi Tal_Paz-Fridman,

There does not have any specific actions to reproduce the issue. It will happen anytime and uncertain.

Re: SmartConsole keep relaunch to solve the experience problem

lzl — Tue, 09 Sep 2025 14:29:12 GMT

Hi the_rock,

This problem not only happen in one PC.

I had try restart the SMS before, but issue still happen.

Re: SmartConsole keep relaunch to solve the experience problem

the_rock — Tue, 09 Sep 2025 14:38:10 GMT

Can you please do the following from expert mode and send the output?

cpwd_admin list

$FWDIR/scripts/./cpm_status.sh

api status

Andy

Re: SmartConsole keep relaunch to solve the experience problem

_Val_ — Wed, 10 Sep 2025 07:13:25 GMT

Sounds like the SmartConsole installation went sideways. Try reinstalling SmartConsole on that machine. If still having issues, please open a TAC case via https://help.checkpoint.com

Re: SmartConsole keep relaunch to solve the experience problem

lzl — Thu, 11 Sep 2025 03:11:26 GMT

Below are the output.

SMS> cpwd_admin list
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 7026 E 1 [14:40:32] 4/9/2025 N cpviewd
CPVIEWS 7031 E 1 [14:40:32] 4/9/2025 N cpview_services
CPD 7053 E 1 [14:40:32] 4/9/2025 Y cpd
FWD 7114 E 1 [14:40:33] 4/9/2025 N fwd -n
FWM 7117 E 1 [14:40:33] 4/9/2025 N fwm
FWMHA 7137 E 1 [14:40:33] 4/9/2025 N fwmha -H
STPR 7174 E 1 [14:40:33] 4/9/2025 N status_proxy
CLOUDGUARD 7204 E 1 [14:40:33] 4/9/2025 N vsec_controller_star t
CPM 7694 E 1 [14:40:37] 4/9/2025 N /opt/CPsuite-R81.20/ fw1/scripts/cpm.sh -s
SOLR 8307 E 1 [14:40:40] 4/9/2025 N java_solr
RFL 8413 E 1 [14:40:40] 4/9/2025 N LogCore
SMARTVIEW 8460 E 1 [14:40:40] 4/9/2025 N SmartView
INDEXER 8570 E 1 [14:40:41] 4/9/2025 N /opt/CPrt-R81.20/log _indexer/log_indexer -workingDir /opt/CPrt-R81.20/log_indexer/
SMARTLOG_SERVER 8743 E 1 [14:40:41] 4/9/2025 N /opt/CPSmartLog -R81.20/smartlog_server
CPSEMD 9116 E 1 [14:40:44] 4/9/2025 Y cpsemd
CPSEAD 9148 E 1 [14:40:44] 4/9/2025 N cpsead
REPMAN 9167 E 1 [14:40:44] 4/9/2025 N java_repository_mana ger
DASERVICE 9209 E 1 [14:40:44] 4/9/2025 N DAService_script
AUTOUPDATER 9246 E 1 [14:40:44] 4/9/2025 N AutoUpdaterService. sh
LPD 26971 E 1 [14:41:52] 4/9/2025 N lpd
CPSM 10931 E 1 [14:42:58] 4/9/2025 N cpstat_monitor

SMS> $FWDIR/scripts/./cpm_status.sh
CLINFR0329 Invalid command:'$FWDIR/scripts/./cpm_status.sh'.

SMS> api status

API Settings:
---------------------
Accessibility: Require local
Automatic Start: Enabled

Processes:

Name State PID More Information
-------------------------------------------------
API Started 7694
CPM Started 7694 Check Point Security Management Server is running and ready
FWM Started 7117
APACHE Started 6200

Port Details:
-------------------
JETTY Internal Port: 63025
JETTY Documentation Internal Port: 65323
APACHE Gaia Port: 443

Profile:
-------------------
Machine profile: 35800-65535 with SME or Dedicated Log Server
CPM heap size: 6144m

Apache port retrieved from: httpd-ssl.conf

--------------------------------------------
Overall API Status: Started
--------------------------------------------

API readiness test SUCCESSFUL. The server is up and ready to receive connections

Notes:
------------
To collect troubleshooting data, please run 'api status -s <comment>'

Re: SmartConsole keep relaunch to solve the experience problem

the_rock — Thu, 11 Sep 2025 09:42:22 GMT

That looks 100% right. I would open TAC case to check, because there might need to be some debugs done.

Andy