topic Re: VSNext and Mobile Access issue in Firewall and Security Management

VSNext and Mobile Access issue

Dilian_Chernev — Fri, 06 Jun 2025 09:33:41 GMT

Hello mates,

Playing with a VSNext in a lab and have an issue with accessing Mobile access.

Traffic is being dropped from configured VS with message :

"dropped by multiportal infrastructure"

Maybe Multiportal is using same port as Gaia portal (443), but in VSNext config I don't have options to change the Gaia portal port.

Does any one faced the same problem?

Thanks,

Dilian

Re: VSNext and Mobile Access issue

Chris_Atkinson — Fri, 06 Jun 2025 15:46:46 GMT

sk134872 - Did you try changing the platform portal URL in SmartConsole if the option exists for the object?

(Sorry I'm currently away from my test environment and unable to check its relevance for VSNext).

Re: VSNext and Mobile Access issue

Dilian_Chernev — Fri, 06 Jun 2025 12:11:23 GMT

There is no such option ElasticXL/VSNext gateway, nor on VS itself.
And cannot change it from CLI also:

[Global] gw-vsx-s01-01:0> set web ssl-port 4434
1_01:
WARNING This command is for initial use. SSL port should be set through SmartConsole. Changing the port may cause inconsistency with the settings on the SmartConsole.

Abort...

Re: VSNext and Mobile Access issue

Chris_Atkinson — Fri, 06 Jun 2025 15:47:40 GMT

Just going back to your error this appears when accessing the standard mob URL format e.g.

https://<IP address of Gateway>/sslvpn or are you using an FQDN?

Re: VSNext and Mobile Access issue

Lesley — Fri, 06 Jun 2025 19:13:57 GMT

Try to change it via guidbedit. I think there is the portal parameter under the relevant fw object.

Re: VSNext and Mobile Access issue

Chris_Atkinson — Fri, 01 Aug 2025 14:24:05 GMT

The latest SmartConsole contains a fix that could be relevant for you.

PRJ-60450,

PMTR-115965

In VSNext mode, the Platform Portal option in the Gateway object navigation bar may not be visible.